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For Companies At a Glance
- Tasks: Lead the service desk, manage bookings, and ensure customer satisfaction.
- Company: Reputable main dealer with a supportive environment.
- Benefits: OTE up to £50,000, 25 days holiday, and excellent working hours.
- Why this job: Step into a senior role and make a real impact in the automotive industry.
- Qualifications: Motor trade experience and strong customer service skills required.
- Other info: Confidential application process and opportunities for career growth.
We are currently working on behalf of a well-established main dealer who are looking to recruit an experienced Senior Service Advisor to join their aftersales team. This is an excellent opportunity for a proven motor trade professional to step into a senior position within a reputable dealership, offering strong earning potential, stability, and a great working environment.
The Role
- Acting as a senior point of contact on the service desk
- Managing customer bookings, vehicle handovers, and service updates
- Supporting the service team and helping maintain high customer satisfaction levels
- Working closely with the workshop to ensure smooth daily operations
Package & Benefits
- OTE up to £50,000
- Monday to Friday: 8:00am – 6:00pm
- 1 in 3 Saturdays: 8:00am – 12:30pm
- 25 days holiday plus bank holidays
- Main dealer environment with strong brand support
The Ideal Candidate
- Motor trade experience is essential
- Experience as a Senior Service Advisor (or an experienced Service Advisor ready to step up)
- Main dealer experience preferred
- Kerridge / ADP experience beneficial
- Strong customer service, organisation, and communication skills
- Able to work efficiently in a fast-paced service department
If you’re an experienced Service Advisor looking for a senior role within a main dealer, we’d like to hear from you. Apply today for a confidential discussion and further details about the opportunity.
Important
The job is based in Portsmouth, and our client would like you to have a commute you can carry out in the long term. If you would like to know more about this exciting opportunity, please get in touch with your current and accurate CV.
Senior Service Advisor in Cosham employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Advisor in Cosham
✨Tip Number 1
Network like a pro! Reach out to your connections in the motor trade and let them know you're on the lookout for a Senior Service Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and understand their values and customer service approach. This will help you tailor your responses and show that you're not just another candidate, but the right fit for their team.
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. Focus on common questions for Senior Service Advisors and refine your answers to highlight your experience and skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find the right opportunities in the automotive sector. Plus, it keeps everything organised and ensures your application gets the attention it deserves.
We think you need these skills to ace Senior Service Advisor in Cosham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Advisor role. Highlight your motor trade experience and any relevant skills that match the job description. We want to see how you fit into our team!
Showcase Your Experience: Don’t just list your previous jobs; explain how your experience as a Service Advisor has prepared you for this senior position. We love seeing specific examples of how you've managed customer satisfaction and supported your team.
Keep It Professional: While we appreciate a friendly tone, ensure your application maintains a professional vibe. Use clear language and check for any typos or errors before hitting send. First impressions count!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to hear from you about this exciting opportunity!
How to prepare for a job interview at ASI Recruitment
✨Know Your Stuff
Make sure you brush up on your motor trade knowledge and the specifics of the Senior Service Advisor role. Familiarise yourself with common service desk operations, customer handling techniques, and any relevant software like Kerridge or ADP. This will show that you're not just a good fit but also genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Senior Service Advisor, you'll be expected to lead by example. Prepare examples from your past experiences where you've inspired your team or improved customer satisfaction. Highlighting your leadership skills will demonstrate that you can set the standard and motivate others to follow.
✨Practice Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare for questions about how you would handle difficult customers or manage service updates. Practising these scenarios will help you articulate your approach clearly during the interview.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the dealership's culture, team dynamics, and expectations for the Senior Service Advisor role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
