At a Glance
- Tasks: Manage customer bookings and ensure seamless vehicle repairs with a friendly approach.
- Company: Well-established independent garage known for exceptional customer service.
- Benefits: Competitive salary, no weekends, supportive team culture, and 20 days holiday.
- Other info: Modern digital environment with opportunities for growth in a reputable garage.
- Why this job: Join a dynamic team and build trust while delivering outstanding customer experiences.
- Qualifications: Experience in a customer-facing role and strong communication skills.
The predicted salary is between 32000 - 35000 £ per year.
A great Service Advisor doesn't just manage repairs—they build trust.
Location: Burgess Hill
Hours: Monday to Friday, 8:00am - 6:00pm (45 hours per week). No Weekends.
Are you an experienced Service Advisor looking for your next opportunity with a well‑established independent garage? We're recruiting on behalf of a busy and highly regarded automotive business that prides itself on delivering exceptional customer service and maintaining a modern, forward‑thinking approach to vehicle repair and maintenance. This is an excellent opportunity to join a friendly and supportive team where you'll play a key role in ensuring customers receive a seamless and professional experience from start to finish.
The Role
As a Service Advisor, you'll be the link between customers and the workshop, managing vehicle bookings, providing updates, and ensuring work is completed efficiently and to the highest standard. Working within a team of three Service Advisors and supporting a workshop of seven Technicians, you'll help manage a steady flow of approximately 20 customers per day through the business.
What You'll Be Doing
- Greeting customers and managing service and repair bookings
- Liaising with Technicians and the workshop team
- Keeping customers informed throughout the repair process
- Processing invoices and handling vehicle handovers
- Delivering an outstanding level of customer service at all times
- Utilising the company's fully digital systems to manage workflow efficiently
What We're Looking For
- Previous experience within a Service Advisor role or similar automotive customer‑facing position
- Trade or automotive industry experience preferred
- Excellent communication and organisational skills
- A customer‑first approach and professional manner
- Ability to work effectively in a busy environment
- Good IT skills and confidence using digital systems
What's On Offer?
- Competitive salary of £32,000 - £35,000 depending on experience
- Monday to Friday working - no weekends
- Modern, fully digital working environment
- Supportive team culture
- 20 days holiday plus Bank Holidays
- Local off‑site parking available
- Stable, long‑established independent garage with an excellent reputation
Automotive Service Advisor in Burgess Hill employer: ASI Recruitment
Join a well-established independent garage in Burgess Hill, where you'll thrive in a supportive team culture that values exceptional customer service and professional growth. With a competitive salary, a modern digital working environment, and no weekend shifts, this role as an Automotive Service Advisor offers you the chance to build lasting relationships with customers while enjoying a healthy work-life balance.
