At a Glance
- Tasks: Lead the service team and ensure outstanding customer experiences at a busy main dealer.
- Company: Expanding main dealer in Maidstone with a focus on career progression.
- Benefits: Competitive salary, realistic OTE of £48,000, and management responsibilities.
- Other info: Opportunity for career growth and a supportive team environment.
- Why this job: Take your career to the next level with real responsibility and earning potential.
- Qualifications: Experience as a Service Advisor or Workshop Controller with excellent customer service skills.
The predicted salary is between 31000 - 33000 £ per year.
OTE of £48,000! Expanding Main Dealer! Great Opportunity for Progression! Maidstone Area.
This could be the move that takes your career to the next level. An opportunity to become the right-hand person to the Aftersales Manager, lead the service team from the front and play a key role in the day-to-day success of a busy main dealer.
Whether you're already a Senior Service Advisor, an experienced Service Advisor ready for more responsibility, or a Workshop Controller looking for a fresh challenge, this role offers progression, real responsibility and excellent earning potential with a rewarding bonus scheme.
The Role
As the senior member of the front-of-house team, you'll be responsible for delivering an outstanding customer experience while ensuring the service department operates efficiently. You'll work closely with the workshop, keep customers informed throughout their journey and support the wider team to maintain the high standards expected of a busy main dealer.
Requirements
- Previous Service Advisor experience within a franchised/main dealer environment
- Excellent customer service and organisational skills
- Someone who naturally takes ownership and leads by example
- The confidence to support the department in the Aftersales Manager's absence
Salary and Benefits
- £31,000–£33,000 basic salary
- Realistic OTE of £48,000
- Genuine senior position with management responsibility
- Opportunity to progress your career within a successful dealership
- Monday to Friday, 8:00am–5:30pm
- 1 in 3 Saturdays, 8:30am–12:30pm (with weekend working in the process of being phased out)
If you're looking for a role that offers genuine responsibility, strong earning potential and the chance to play a key part in a successful dealership, we'd love to hear from you. Apply today for a confidential discussion.
Senior Service Advisor - 8272 - Kent in Aylesford employer: ASI Recruitment
Join a thriving main dealer in the Maidstone area, where your role as a Senior Service Advisor will not only offer a competitive salary and OTE of £48,000 but also provide genuine opportunities for career progression. With a supportive work culture that values leadership and customer service excellence, you'll be at the forefront of delivering outstanding experiences while enjoying a balanced work schedule and the potential for significant bonuses.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Advisor - 8272 - Kent in Aylesford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior Service Advisor - 8272 - Kent in Aylesford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
