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For Companies At a Glance
- Tasks: Manage bookings, liaise with technicians, and deliver top-notch customer service.
- Company: Reputable dealership in Brighton with a focus on customer experience.
- Benefits: Competitive salary, bonuses, ongoing training, 22 days holiday, and onsite parking.
- Why this job: Join a dynamic team and enhance customer experiences while earning commissions.
- Qualifications: Customer-first mindset and prior motor trade experience required.
- Other info: Great opportunity for career growth in the automotive industry.
The predicted salary is between 32000 - 33000 £ per year.
A leading automotive recruitment agency seeks an experienced Service Advisor for a reputable dealership in the Brighton area. In this role, you will manage bookings, liaise with technicians, and ensure exceptional customer service.
The position offers a competitive salary of £32,000 - £33,000 with bonuses and commissions for upselling service plans. Additional benefits include ongoing training, 22 days holiday, and onsite parking.
A customer-first approach and prior motor trade experience are essential.
Automotive Service Advisor — Upsell & Customer Experience employer: ASI Recruitment
Contact Detail:
ASI Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Service Advisor — Upsell & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for a Service Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the dealership and understand their customer service ethos. Be ready to share how your previous experience aligns with their values, especially when it comes to upselling and ensuring a top-notch customer experience.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully managed bookings and liaised with technicians in the past. This will demonstrate your hands-on experience and ability to thrive in a busy environment.
✨Tip Number 4
Don't forget to apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about landing that Service Advisor position!
We think you need these skills to ace Automotive Service Advisor — Upsell & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the motor trade and customer service. We want to see how you've excelled in similar roles, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Advisor role. We love seeing a personal touch, so share your passion for customer service and upselling.
Showcase Your Customer-First Mindset: In your application, emphasise your commitment to exceptional customer service. We’re looking for candidates who genuinely care about the customer experience, so let that shine through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ASI Recruitment
✨Know Your Stuff
Make sure you brush up on your automotive knowledge and the specific services offered by the dealership. Being able to discuss common issues, service plans, and upselling techniques will show that you're not just a candidate, but a potential asset to their team.
✨Customer-Centric Mindset
Prepare examples of how you've provided exceptional customer service in the past. Think about situations where you turned a negative experience into a positive one. This will demonstrate your commitment to a customer-first approach, which is crucial for this role.
✨Practice Your Communication Skills
As a Service Advisor, you'll need to communicate effectively with both customers and technicians. Practise explaining technical information in simple terms. Role-playing with a friend can help you feel more confident and articulate during the interview.
✨Show Enthusiasm for Upselling
Be ready to discuss your experience with upselling and how you can contribute to the dealership's success. Share specific strategies you've used in the past to increase sales and how you can apply them in this new role. Your enthusiasm for driving sales will set you apart!