At a Glance
- Tasks: Be the go-to person for customers during their vehicle service journey.
- Company: Join a reputable main dealer known for its supportive culture.
- Benefits: Earn an average of £37,700 with no weekend work!
- Other info: Confidential job search options available for your privacy.
- Why this job: Enjoy a genuine work-life balance and long-term career prospects.
- Qualifications: Experience as a Service Advisor and excellent customer service skills required.
The predicted salary is between 34000 - 40000 £ per year.
The secret of change is to focus all of your energy not on fighting the old, but on building the new." - Socrates
Service Advisor
Mon-Fri, No Weekends!
Average Earnings of £37,700!
Supportive and Reputable Main Dealer!
Established and Successful Aftersales Team!
Ashford Area
An excellent opportunity has arisen for an experienced Service Advisor to join a successful main dealer in Ashford.
This is a rare chance to secure a motor trade role that offers genuine work-life balance, with a Monday to Friday schedule and absolutely no weekend working.
The dealership has an excellent reputation for looking after its staff and creating a positive working environment.
We've previously placed a candidate into the same role with this business, and they have been treated exceptionally well, making this a fantastic opportunity for someone looking for stability and long-term career prospects.
Responsibilities
- Acting as the main point of contact for customers throughout the service and repair process.
- Booking vehicles in for servicing, maintenance and repair work.
- Keeping customers updated on vehicle progress and managing expectations.
- Liaising with the workshop to ensure work is completed efficiently and on time.
- Preparing estimates and invoices whilst upselling additional work where appropriate.
- Delivering an excellent level of customer service at all times.
Requirements
- Previous experience working as a Service Advisor within the motor trade.
- Excellent customer service and communication skills.
- Strong organisational skills and the ability to manage a busy workload.
- Experience using dealership management systems would be advantageous.
- A professional and customer-focused approach.
Salary and Benefits
- Basic salary of £30,500 + bonus.
- Average earnings last year of £37,700.
- Monday to Friday, 8:00am – 6:00pm. No weekends.
- Opportunity to join a supportive and well-established main dealer.
Genuine long-term career prospects within the business.
If you're an experienced Service Advisor looking for a role that offers excellent earning potential, a supportive dealership environment and the increasingly rare benefit of no weekend work, apply today.
Other Opportunities & Referral Scheme If this role isn’t quite right but you’re looking for something else in the automotive sector, please get in touch — at ASI Automotive Recruitment we’re committed to finding the right opportunity for you.
We also offer a £75 voucher referral reward if you recommend a vehicle technician who we successfully place.
Confidential Job Search – Silent Search™ Looking for a new role but want to keep things private?
With Silent Search™, your details remain anonymous until interview stage.
We will always speak with you before submitting your CV to any client, so please ensure your contact details are up to date.
If you’d like to learn more, please send your current CV and get in touch
Service Advisor in Ashford employer: ASI Recruitment
ASI Recruitment is an excellent employer, offering a supportive work culture that values attention to detail and high-quality service. Employees benefit from competitive salaries, standard working hours, and opportunities for professional growth in the thriving Dorking area, making it an ideal place for those passionate about vehicles and appraisals.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Ashford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ASI Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ASI Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Ashford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ASI Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at ASI Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ASI Recruitment!
How to prepare for a job interview at ASI Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
