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For Companies At a Glance
- Tasks: Coordinate engineers and manage schedules to ensure top-notch customer service.
- Company: Established plant equipment company with a focus on customer satisfaction.
- Benefits: Competitive salary, generous holiday allowance, pension scheme, and health cash plan.
- Other info: Fast-paced environment with opportunities for career growth and development.
- Why this job: Be the backbone of operations and make a real difference in customer experiences.
- Qualifications: Experience in service coordination, strong organisational skills, and excellent communication.
The predicted salary is between 34000 - 34000 £ per year.
Are you an organised, proactive professional with experience in service coordination or scheduling? We’re recruiting on behalf of a well-established plant equipment company seeking a Senior Service Controller to play a key role in keeping their operations running smoothly. This is a fast-paced, customer-focused position where you’ll be at the heart of the service team—coordinating engineers, managing schedules, and ensuring customers receive a first-class experience.
Key Responsibilities
- Organising and scheduling customer visits for field service engineers
- Handling incoming customer calls and service requests
- Booking and coordinating work efficiently with engineers
- Monitoring job progress and ensuring timely completion
- Maintaining strong communication with customers and internal teams
What We’re Looking For
- Previous experience in a similar service controller, scheduling, or coordination role
- Strong organisational and multitasking skills
- Excellent communication and customer service abilities
- A proactive, problem-solving approach
- A full UK driving licence (essential)
What's on Offer
- 22 days holiday + bank holidays + 1 extra day after 1 year (birthday)
- Additional days with service (up to 26 days total)
- Scottish Widows pension (4% employer / 5% employee)
- Death in Service benefit (3x annual salary)
- Westfield Health Cash Plan (claim up to £800/year, includes dental, optical, therapies)
Senior Service Controller in Surrey employer: ASI Recruitment Ltd
Contact Detail:
ASI Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Controller in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service coordination and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills during the interview. Bring examples of how you've successfully managed schedules or coordinated teams in the past. This will demonstrate that you’re the proactive problem-solver they’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior Service Controller in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Service Controller role. Highlight your experience in service coordination and scheduling, and don’t forget to showcase your organisational skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this fast-paced, customer-focused position. Share specific examples of how you've successfully managed schedules and coordinated teams in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication abilities. Keep it clear, concise, and professional while still letting your personality shine through. We love a bit of character!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ASI Recruitment Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of service coordination and scheduling. Brush up on your knowledge about the company’s operations and how they manage their field service engineers. This will show that you're genuinely interested and prepared.
✨Show Off Your Organisational Skills
Prepare examples from your past experiences where you successfully managed schedules or coordinated teams. Be ready to discuss how you prioritised tasks and handled any challenges that arose. This will highlight your organisational prowess.
✨Communicate Like a Pro
Since this role is all about communication, practice articulating your thoughts clearly. Think about how you would handle customer calls or service requests and be prepared to demonstrate your customer service skills during the interview.
✨Be Proactive in Problem-Solving
Think of scenarios where you had to solve problems quickly and effectively. Share these stories during your interview to showcase your proactive approach. Employers love candidates who can think on their feet and come up with solutions.