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For Companies At a Glance
- Tasks: Manage customer bookings and ensure outstanding service in a busy garage environment.
- Company: High-end independent garage known for quality and exceptional customer care.
- Benefits: Competitive salary, bonuses, 22 days holiday, and a professional work environment.
- Why this job: Join a dynamic team and be the key contact for customers in a premium setting.
- Qualifications: Previous motor trade experience and strong customer service skills required.
- Other info: Confidential job search support available through ASI Recruitment.
The predicted salary is between 29250 - 31000 £ per year.
We are working on behalf of a well-established, high-end independent garage in the Cranleigh area who are looking to welcome an experienced Service Booking Coordinator to their front-of-house team. This is a key customer-support role, ideal for someone from the motor trade who takes pride in delivering outstanding service, thrives in a busy workshop environment, and enjoys being the central point of contact between customers and the workshop.
The Role
- Appointment Scheduling & Management: Handling incoming and outgoing calls to book, reschedule or cancel service appointments, or directing calls to the appropriate team member.
- Customer Communication: Confirming appointments, sending reminders via SMS / WhatsApp Business, and responding to customer enquiries.
- Workshop Optimisation: Working closely with the Workshop Controller to align bookings with technician and business capacity, ensuring a smooth and efficient daily workflow.
- Documentation & Accuracy: Reviewing vehicle history, accurately recording customer concerns, and maintaining the booking system.
- Loan Car Management: Coordinating and managing the allocation of service loan vehicles.
- Service Promotion: Making outbound calls to promote service offers, due services, MOT reminders, etc.
- Follow-Up Courtesy Calls: Contacting customers after vehicle collection to ensure expectations were exceeded and satisfaction is high.
- Customer Feedback & Issue Resolution: Reporting any concerns or feedback promptly to the General Manager so issues can be addressed swiftly.
Hours & Package
- Monday – Friday only (no weekends)
- 8:00am – 5:30pm or 8:00am – 6:00pm
- Salary Options:
- 8:00am – 5:30pm: circa £29,250
- 8:00am – 6:00pm: circa £31,000
Additional Benefits:
- Front of House bonus: typically, £5,000 – £6,000 per year depending on performance
- Retention bonus: £250 per year, increasing annually up to £1,250 per year after 5 years, on top of any pay rises
- 22 days holiday + bank holidays (30 days total)
- Stable, professional working environment with a strong reputation for quality
About You
- Previous motor trade experience is essential
- Confident, professional telephone manner
- Highly organised with strong attention to detail
- Customer-focused with a calm, proactive approach
- Comfortable working in a busy, diary-driven environment
Location
Based in the Cranleigh area, working with a respected, high-end independent garage known for quality workmanship and exceptional customer care.
Service Booking Coordinator employer: ASI Recruitment Ltd
Contact Detail:
ASI Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Booking Coordinator
✨Tip Number 1
Get to know the company! Research their values, services, and customer feedback. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling calls for bookings and customer inquiries, make sure you’re comfortable speaking clearly and confidently. Role-play with a friend to get the hang of it.
✨Tip Number 3
Be proactive! If you have any questions about the role or the company, don’t hesitate to ask during your interview. It shows you're engaged and ready to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Service Booking Coordinator role!
We think you need these skills to ace Service Booking Coordinator
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your previous motor trade experience in your application. We want to see how your background aligns with the role of Service Booking Coordinator, so don’t hold back on sharing relevant details!
Be Professional and Personable: Since this role involves a lot of customer communication, it’s important to convey a confident and professional tone in your written application. Let us know how you can bring that calm, proactive approach to our team!
Attention to Detail is Key: We’re looking for someone who is highly organised and pays strong attention to detail. Make sure your CV and cover letter are free from typos and clearly formatted to reflect your meticulous nature.
Apply Through Our Website: To make sure your application gets to us quickly and efficiently, apply through our website. It’s the best way to ensure we receive all your details and can get back to you promptly!
How to prepare for a job interview at ASI Recruitment Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Booking Coordinator. Familiarise yourself with appointment scheduling, customer communication, and workshop optimisation. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about delivering outstanding service, be prepared to share examples of how you've excelled in customer support in the past. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will highlight your suitability for the position.
✨Prepare for Common Questions
Anticipate questions related to your experience in the motor trade, your organisational skills, and how you handle busy environments. Practising your responses can help you feel more confident and articulate during the interview, making a great impression on the hiring team.
✨Ask Insightful Questions
At the end of the interview, take the opportunity to ask thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you determine if the garage is the right fit for you.
