Service Advisor Motor Trade Job

Your Career Starts Here. Your Weekends Stay Yours.

Automotive Service Advisor

Croydon | £40,000-£45,000 + Performance Increments | Monday-Friday | Permanent

Looking for your next step in the automotive industry — without giving up your weekends?

We're looking for an experienced Automotive Service Advisor to join a successful, independent family-run business in Croydon.

This is an opportunity for someone who already knows what great customer service looks like, can hit the ground running, and is hungry to develop, progress and build a long-term career.

You'll be joining a team where your contribution is genuinely valued, your development is supported, and there is clear scope for progression for the right person.

Why You'll Want This Role

• Competitive salary
• £40,000-£45,000 basic salary with clear, structured performance-based increments.
• Your weekends are yours
• Monday to Friday only. No Saturdays. Ever.
• A guaranteed Christmas break
• The business closes between Christmas and New Year every year, giving you guaranteed time away with family and friends.
• Real career development
• You'll receive a combination of in-house and external coaching designed to develop your skills and support your progression.
• Clear, achievable targets
• No unrealistic expectations. You'll work towards well-defined KPIs and targets that are designed to be achievable and regularly reviewed.
• A genuinely supportive culture
• This is an independent, family-run business where management genuinely cares about its people and the team works together.

The Role

As Service Advisor, you'll play a key role in delivering an exceptional customer experience while keeping the workshop operating efficiently and commercially.

Your responsibilities will include:

• Managing the customer journey from professional meet-and-greet through to vehicle collection and end-of-day handover.
• Explaining invoices clearly and confidently and processing customer payments.
• Managing and optimising the workshop diary to ensure jobs are scheduled efficiently and the workshop remains productive.
• Building accurate estimates and obtaining customer authorisation promptly.
• Identifying and ordering the correct parts for each job.
• Proactively following up outstanding quotations and helping maximise opportunities for the business.
• Working closely with the Front of House Manager and Workshop Manager to ensure smooth communication and job progression.
• Managing part returns and associated administration.
• Preparing end-of-day invoice bundles.
• Processing safety inspection reports accurately and efficiently.
• Maintaining a consistently high standard of customer service and administration.

Importantly, you won't be expected to have complex technical conversations with customers. You'll have the support of the workshop team around you, allowing you to focus on what you do best — managing customers, communication, workflow and the overall service experience.

What We're Looking For

We're looking for someone with a strong, proven background as a Service Advisor, ideally gained within a main dealer or high-end specialist environment.

You'll also need:

• A genuine customer-first approach built around integrity and transparent communication.
• Excellent customer service and telephone skills.
• Strong organisation and attention to detail.
• The ability to manage your own workload and work independently.
• Confidence working towards targets and KPIs.
• A willingness to learn and continually develop your skills.
• A team-focused attitude and a desire to contribute to a positive working environment.
• The ambition to progress and build a long-term career within the business.

What's On Offer

• £40,000-£45,000 basic salary
• Regular performance-based salary increments
• Monday-Friday, 08:00-17:30
• No Saturdays. Ever.
• 20 days' annual leave + Bank Holidays
• Annual leave increases with service
• Christmas & New Year closure
• In-house and external coaching
• Clear career progression opportunities
• Clear and achievable targets
• Free MOT for your primary vehicle
• Employee discounts on parts and servicing
• Independent, family-run business
• Supportive management and a genuinely positive work culture

Ready for Your Next Move?

If you're an experienced Service Advisor who wants great earning potential, genuine career development and your weekends back, this could be the opportunity you've been waiting for.