Know cars. Know customers. Know how to maximise an opportunity.
Motor Trade Service Advisor
Customer service. Automotive expertise. Commercial opportunity.
Location: Cranleigh area, Surrey
Salary: £45,000-£46,000 OTE
Hours: Monday to Friday, 8:20am-5:40pm
Business: Independent Specialist Garage
Are you an experienced Service Advisor looking for a role where you can genuinely make a difference?
We are recruiting on behalf of an established independent specialist garage in the Cranleigh area for a confident, customer-focused Service Advisor to join their team.
The Role
- Managing service bookings and maintaining an efficient workshop diary.
- Welcoming customers and providing a friendly, professional service.
- Keeping customers updated throughout their vehicle's visit.
- Preparing accurate estimates and ensuring job cards contain the correct information.
- Reviewing VHCs and confidently discussing additional work with customers.
- Maximising opportunities for additional work, including warranties, servicing, detailing and other services.
- Liaising closely with the Workshop Manager, Parts Department, technicians, drivers and detailers.
- Managing loan car bookings, collections and deliveries.
- Processing warranty claims and relevant invoicing.
- Maintaining accurate customer records and ensuring GDPR procedures are followed.
- Supporting customer retention through service reminders and review requests.
- Identifying opportunities to attract new customers.
The Person
We are looking for someone with previous Service Advisor experience, ideally within a dealership, independent garage or specialist workshop.
You will be:
- Confident and personable with customers.
- Highly organised and able to manage a busy diary.
- Commercially aware and comfortable with upselling.
- A strong communicator with good automotive knowledge.
- Proactive, reliable and able to work well under pressure.
- Customer-focused with a genuine desire to provide an excellent experience.
The Package
- £45,000-£46,000 OTE
- Monday to Friday, 8:20am-5:40pm
- Independent specialist automotive business
- Varied customer-facing role with genuine responsibility
- Opportunity to increase earnings through strong service performance
Interested?
If you're an experienced Service Advisor who enjoys working with customers, understands the automotive service environment and knows how to maximise genuine opportunities, we'd love to hear from you.
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Service Advisor Motor Trade Job in Ewhurst employer: ASI Recruitment Ltd
Join a dynamic team as a Mobile Vehicle Technician, where you will benefit from highly competitive pay and exceptional manufacturer training tailored to enhance your skills. Our supportive work culture prioritises employee growth and offers relocation assistance, making this an ideal opportunity for those seeking a rewarding career in the automotive industry.
