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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch automotive aftersales service.
- Company: Join a family-owned motor retail group with a supportive culture.
- Benefits: Earn up to £38,000, enjoy a company car, and access great perks.
- Other info: Exciting career progression opportunities in a respected motor group.
- Why this job: Grow your management skills and make a real impact in the automotive industry.
- Qualifications: Experience in automotive aftersales and strong customer service skills required.
The predicted salary is between 33000 - 38000 £ per year.
Overview
\”The function of leadership is to produce more leaders, not more followers.\” – Ralph Nader
Automotive Assistant Service Manager
OTE of £38,000; Company Car; Life Insurance and Loyalty Bonus Scheme; Genuine Opportunity for Progression
Location: Kingston Area
A well-established, family-owned motor retail group is recruiting an experienced Assistant Aftersales Manager. The role offers a basic salary of £33,000 with a realistic OTE of around £38,000 and a company vehicle. This position suits a hands-on leader who wants progression and responsibility in a busy aftersales environment. Core hours are Monday–Friday, 8:00am–6:00pm, with a paid Saturday morning rota.
Responsibilities
- Support the Aftersales Manager in the day-to-day running of the aftersales operation, ensuring service delivery consistently meets customer expectations
- Lead, coach and motivate a mixed team of service advisors, technicians and apprentices, encouraging a customer-first culture through example and guidance
- Oversee scheduling, job allocation and performance monitoring to maintain workshop efficiency and quality standards
- Act as the escalation point for complex or high-priority customer issues, applying problem-solving skills to achieve timely resolutions and retain customer trust
- Work cross-functionally with Parts, Service and Workshop teams to deliver a seamless customer journey and continuous business improvement
- Assist with administrative duties, reporting and KPI tracking to support informed decision-making
- Maintain high standards of departmental housekeeping, safety and compliance; support ad-hoc projects as required
Requirements
- Previous supervisory or team-leading experience in automotive aftersales, retail or a customer-facing environment
- Proven history of delivering strong customer service and building rapport with customers
- Proactive, solution-focused approach with a ‘can-do’ attitude and ownership mentality
- Strong organisational skills and the ability to prioritise effectively in a busy environment
- Excellent communication and people management skills; able to coach and influence colleagues positively
- Willingness to develop and keep up to date with product and technical information
- Full UK driving licence
Salary and Benefits
- £33,000 basic salary
- Realistic OTE circa £38,000
- Company vehicle provided
- Monday–Friday 08:00–18:00; Saturday rota 08:00–13:00 (paid separately)
- Workplace pension, life insurance and employee assistance programme
- Cycle to Work, eyecare vouchers, staff discounts and long service awards
- Training and development opportunities with manufacturer-aligned programmes
- Clear progression pathways
This role offers excellent scope to develop management skills within a supportive aftersales team and to progress within a well-respected motor group.
Other Opportunities
If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment we make it our mission to find the right job for YOU!
Referral Scheme
If you’re not a automotive supervisor, but you know of someone who is and maybe interested we will pay £75 in vouchers of your choice for a successful recommendation. If you’re interested or know of someone that might be please get in touch.
Important
Silent Search: Looking for a new role but want to keep it confidential? With ASI Recruitment, your details remain completely anonymous until you’re invited to interview. Your job search stays private — just as it should. ASI Recruitment will never move forward with an application without speaking to you first. To make sure we can reach you quickly, please include up-to-date contact details on your CV. The job is based in Kingston and our client would like you to have a commute you can carry out in the long term. If you would like to know more about this exciting opportunity please provide your current and accurate CV. Our standard procedure is to speak to you before we send your CV to any of our clients, so please ensure your contact details are on your CV.
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Automotive Assistant Service Manager employer: ASI Recruitment Ltd
Contact Detail:
ASI Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Automotive Assistant Service Manager
✨Tip Number 1
Network like a pro! Reach out to your contacts in the automotive industry and let them know you're on the lookout for an Assistant Service Manager role. You never know who might have the inside scoop on a great opportunity!
✨Tip Number 2
Prepare for those interviews! Research common questions for leadership roles in aftersales and practice your responses. We want you to showcase your problem-solving skills and customer-first mentality with confidence.
✨Tip Number 3
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can give you a better chance of standing out. Let’s get you that dream job in the automotive world!
We think you need these skills to ace Automotive Assistant Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Service Manager role. Highlight your supervisory experience and customer service achievements to grab our attention!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams and resolved customer issues in the past – we love a good story!
Show Your Passion for Automotive: Let your enthusiasm for the automotive industry shine through in your application. Mention any relevant training or certifications, and don’t forget to express your eagerness to grow within our family-owned business.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at ASI Recruitment Ltd
✨Know Your Stuff
Before the interview, brush up on your knowledge of automotive aftersales and customer service. Familiarise yourself with common issues that arise in the workshop and think about how you would handle them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Showcase Your Leadership Skills
As an Assistant Service Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully motivated or coached a team. Highlight your ability to create a customer-first culture and how you've resolved conflicts or escalated issues in a positive way.
✨Ask Insightful Questions
Interviews are a two-way street! Prepare thoughtful questions about the company’s aftersales processes, team dynamics, and opportunities for progression. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
✨Dress the Part
First impressions matter, especially in a customer-facing role. Dress smartly and professionally for the interview. It reflects your seriousness about the position and your understanding of the automotive industry’s standards.