Store Supervisor

SUPERVISOR – FULL-TIME – LONDON

Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.

Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops.

END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complimented by our industry leading retail stores in Newcastle, Glasgow, Manchester and Milan.

The END. Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.

Reporting to the Store Manager and working within a watertight team, you will be part of an inspirational group who settle for nothing less than the absolute best. Come to us with high standards and big ideas and become part of a ground-breaking retail team.

The Supervisor is responsible for driving sales and supporting management with the day to day operations of the store. The Supervisor will ensure that both they and the team are fully sales focused, offering a highly professional, exceptional level of customer service at all times. The supervisor will also deputise for the Manager and Assistant Manager in their absence.

What you\’ll be doing:

• You will personally drive sales offering exceptional customer service and building a personal client list.
• You will supervise and service drive the sales team working with them to achieve sales targets.
• You will lead the team in excellence of service through outwardly displaying exemplary service techniques.
• You will deputise for the Manager and Assistant Managers in their absence in all aspects of their role.
• You will be familiar with the entire running of the Store Operations with a good working knowledge of the processes behind all services and procedures.
• You will support the Management team in training to ensure all staff are equipped with knowledge relevant to the industry and the specific product END. represents.
• You will have a constant awareness of security issues at all times.
• You will identify opportunities and initiatives to continually improve performance, communicating them to the Store Manager regularly.
• You will ensure that the store image is in line with business standards by conducting and following up on floor walks to maintain awareness of product and merchandising standards, utilising floorplans, replenishing stock and following VM guidelines.
• You will maintain workplace safety and provide a healthy environment for staff and customers.

Skills and experience

• Good knowledge and comprehensive understanding of the range of processes, procedures and systems to be used in carrying out assigned tasks. Knowledge can be acquired through a combination of job-related training and considerable on-the-job experience. Operates within a defined role, with some autonomy in how tasks are delivered.
• Good understanding of how the team integrates and collaborates with other teams to achieve overall objectives of the department.
• Provides on the job training/support for new team members. May allocate resources and coordinate tasks for the team, check and report on quality and work progress and individual actions. May act as coach/ mentor.
• Understands procedures and has the capability to evaluate and select the appropriate alternatives from defined options and plans and monitors own work within agreed deadlines. Responsible for checking the quality and accuracy of own work. Produces routine reports and other documents from standard templates. Performs a range of activities in a variety of structured environments.
• Direct impact on customer experience and team performance through the quality of the tasks performed or services provided.
• Good verbal and written communication with colleagues and/or customers.

What we can offer you:

• 28 days holiday (including bank holidays and birthday)
• Competitive Salary
• Company pension scheme
• Generous staff discount from day one
• Access to Employee Assistance Programme
• Registered access to healthcare benefits provider
• Opportunities for professional development and career progression

Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple.

If you have what it takes to be part of our future success, we want to hear from you.

Please note – for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.

Type of employment: Permanent, full-time