At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for exclusive products and exceptional customer service.
- Benefits: Enjoy generous discounts, 29 days holiday, healthcare benefits, and career development opportunities.
- Other info: This is a part-time, permanent role based in Newcastle.
- Why this job: Be part of a dynamic team in a fast-growing company that values passion and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills and ambition required.
STORE SERVICE ADVISOR - PART-TIME - NEWCASTLE
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Bringing a combination of celebrated designers and emerging brands that were hard to come by outside of London, our first store in the UK nurtured a community of like-minded individuals who shared a passion within this ever-evolving culture.
Since then, END. has become a technology led retailer that provides a curated blend of menswear, womenswear, sneakers, homeware and lifestyle products for a global community.
At the core of everything we do as a brand is our customers. We recognise that it is our team and culture that makes the difference to our customers. With over 600 employees across our HQ, offices and retail locations, this customer centred approach continues to be a key focus for all END. staff.
As END. continues to grow with the culture, we want to ensure that all END. staff have a great experience at work and continue to contribute to our collective success.
Here’s a breakdown of what you’ll be doing:
- Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in its combined efforts to maximise sales and heighten Company profile.
- Outwardly display exemplary service techniques driving excellence of service as a basic standard.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- Handle all financial transactions professionally assuming accountability for accuracy.
Who we’re looking for:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 28 days holiday (pro-rata including bank holidays)
- 16 Hours per week
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback PlanMoments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
Don’t worry if you don’t hit every criteria, we’re always looking to uncover the next big thing, so if you have what it takes to be part of our future success, we want to hear from you.
Store Service Advisor (Part-Time) in Newcastle upon Tyne employer: Ashworth and Parker Limited
Ashworth and Parker Limited is an excellent employer, offering a vibrant work culture that values creativity and collaboration in the heart of Washington, Tyne & Wear. With generous staff discounts and professional development opportunities, we empower our team to grow and thrive while embodying our brand identity in a supportive environment. Join us to be part of a dynamic team where your contributions directly impact our success in the fashion industry.
Contact Details:
Ashworth and Parker Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Service Advisor (Part-Time) in Newcastle upon Tyne
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss current trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network within the local fashion community or attend events related to luxury retail. Building connections can provide insights into the company culture and may even lead to referrals.
✨Tip Number 3
Prepare to demonstrate your customer service skills in a practical setting. Think of examples from your past experiences where you exceeded customer expectations, as this aligns with END.'s commitment to first-class service.
✨Tip Number 4
Show enthusiasm for the role during any interviews or informal chats. Your positive attitude and ambition can set you apart, especially in a customer-facing position like this one.
We think you need these skills to ace Store Service Advisor (Part-Time) in Newcastle upon Tyne
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly showcases your customer-facing experience, particularly in luxury fashion or related industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Personalised Cover Letter:In your cover letter, express your passion for luxury fashion and your understanding of END.'s brand values. Mention specific examples of how you have provided excellent customer service in the past and how you can contribute to the company's success.
Proofread Your Application:Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that your communication is clear and professional, reflecting the high standards expected in the luxury retail sector.
How to prepare for a job interview at Ashworth and Parker Limited
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share any personal experiences or knowledge about the industry that can demonstrate your genuine interest in the products END. offers.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and provide exceptional service, as this is crucial for a Store Service Advisor.
✨Know the Brand Inside Out
Research END. thoroughly before your interview. Familiarise yourself with their product range, values, and recent developments. This will show your commitment and help you answer questions more effectively.
✨Exhibit Team Spirit
Since the role involves supporting the store team, be ready to discuss how you work collaboratively with others. Share examples of teamwork from past experiences to illustrate your ability to contribute positively to the store environment.
