At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading fashion retailer known for exclusive products and exceptional customer service.
- Benefits: Enjoy generous discounts, 29 days holiday, healthcare benefits, and career development opportunities.
- Other info: Part-time role based in Newcastle with potential for professional growth.
- Why this job: Be part of a dynamic team in a fast-growing company that values passion and excellence.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills and ambition required.
Store Service Advisor – Part-Time – Soho, London
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. Your main role will be to engage with customers, develop new and existing customer relationships, and exceed customer and Company expectations at every level.
Key Responsibilities
- Network among the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in maximizing sales and heightening Company profile.
- Outwardly display exemplary service techniques, driving excellence of service as a basic standard.
- Support other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock, and following VM guidelines.
- Share in-depth knowledge of the product we sell and the industry within which we work with our customer base.
- Handle all financial transactions professionally, assuming accountability for accuracy.
Qualifications
- Experience in a customer-facing role, ideally within luxury fashion or a related industry.
- Ambition within the retail function – we want to develop you within our business.
- Sociable and charismatic with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
Benefits
- 28 days holiday (pro-rata including bank holidays)
- 20 hours per week
- Birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (e.g., Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
We don’t require a perfect fit—if you believe you can contribute to our future success, we would like to hear from you.
Store Service Advisor (Part-Time) employer: Ashworth and Parker Limited
END. is an exceptional employer that fosters a vibrant and inclusive work culture, perfect for those passionate about luxury fashion. Located in Newcastle, our part-time Store Service Advisors enjoy generous staff discounts, 29 days of holiday, and access to professional development opportunities, all while being part of a forward-thinking team dedicated to delivering first-class customer experiences. Join us to grow your career in a dynamic environment where your contributions truly matter.
Contact Details:
Ashworth and Parker Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Store Service Advisor (Part-Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion market and being able to discuss current trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network within the local fashion community in Newcastle. Attend events or engage with local influencers to build connections that could help you stand out as a candidate who is already involved in the industry.
✨Tip Number 3
Demonstrate your customer service skills in real-time. If you have the opportunity, visit an END. store and observe how the staff interact with customers. This will give you insights into their service standards and expectations.
✨Tip Number 4
Prepare to discuss your previous customer-facing experiences in detail. Think of specific examples where you exceeded customer expectations or handled challenging situations, as this will highlight your suitability for the role.
We think you need these skills to ace Store Service Advisor (Part-Time)
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the key responsibilities and skills required for the Store Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV:Ensure your CV is up-to-date and clearly showcases your customer-facing experience, particularly in luxury fashion or related industries. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to exceed sales targets.
Write a Personalised Cover Letter:In your cover letter, express your passion for luxury fashion and your enthusiasm for joining END. Highlight specific experiences that demonstrate your customer service skills and ability to engage with diverse customers.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the retail industry.
How to prepare for a job interview at Ashworth and Parker Limited
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion during the interview. Share your knowledge about current trends and brands, and how they relate to END.'s offerings. This will demonstrate that you are genuinely interested in the role and the industry.
✨Highlight Customer Service Experience
Prepare examples from your previous roles where you provided exceptional customer service. Discuss specific situations where you went above and beyond to meet customer needs, as this aligns with END.'s commitment to delivering a first-class customer experience.
✨Demonstrate Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be ready to engage in a friendly conversation with the interviewer, showcasing your sociable and charismatic personality.
✨Research END. and Its Values
Familiarise yourself with END.'s core values and recent developments in the company. Being knowledgeable about their mission and vision will help you align your answers with what they are looking for in a candidate, showing that you are a good fit for their team.
