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- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury retail environment.
- Company: Join END., a leading UK fashion retailer known for exclusive apparel and exceptional customer service.
- Benefits: Enjoy generous discounts, 28 days holiday, professional development opportunities, and a supportive work culture.
- Why this job: Be part of a dynamic team in a trendy Soho store, shaping the future of luxury fashion.
- Qualifications: Experience in customer service, ideally in luxury fashion; strong communication skills and ambition required.
- Other info: This is a part-time, permanent role with opportunities for career progression.
Recognised as one of the fastest growing Companies in the UK, it’s a really exciting time to be joining END. If you’re positive, passionate and dedicated and want to be part of our future success this could be the role for you.
Over the last 20 years, END. has evolved into a technology led retailer that provides luxury and contemporary apparel and exclusive sneaker drops to a global audience. One of the most influential, forward-thinking and inspirational fashion companies in the world, we have fresh products hitting our website daily and our service never stops. END. prides itself on delivering a first-class customer experience, which has underpinned our success. With over 2 million customers we deliver to over 80 countries around the world and our online business is complemented by our industry leading retail stores in Newcastle, Glasgow, Manchester, London and Milan.
The END. Store in Soho has asserted itself as the premier destination for cutting edge sportswear, leading Japanese brands, contemporary menswear and luxury collections in the region. In addition to this we have also garnered a reputation for providing an excellence of service not to be found anywhere else on the high street.
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent.
Your main role will be to:
- Network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- Support the store team in its combined efforts to maximise sales and heighten Company profile.
- Outwardly display exemplary service techniques driving excellence of service as a basic standard.
- Support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- Maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- Share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- Handle all financial transactions professionally assuming accountability for accuracy.
You must be able to demonstrate:
- Experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- Sociable and charismatic personality with an innate ability to engage with and interact with all customer types.
- Excellent written and verbal communication skills.
What we can offer you:
- Generous staff discount
- 28 days holidays including bank holidays and birthday
- Access to END. Exclusives benefits platform
- Access to Employee Assistance Programme
- Company pension scheme
- Opportunities for professional development and career progression
Our core values underpin everything we do as a business. We always put our customers first, are passionate and dedicated and strive for excellence. To achieve this, we are positive and collaborative and keep it simple. If you have what it takes to be part of our future success we want to hear from you.
Type of employment: Permanent, Part time
Store Service Advisor (Part Time) employer: Ashworth and Parker Limited
Contact Detail:
Ashworth and Parker Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with END.'s brand and product offerings. Understanding the luxury fashion landscape and being able to discuss current trends will help you connect with customers and demonstrate your passion for the industry.
✨Tip Number 2
Network within the fashion community, both online and offline. Engaging with potential customers on social media platforms or attending local fashion events can help you build relationships that may lead to sales opportunities.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. This will prepare you to handle various customer interactions effectively, showcasing your ability to provide the exemplary service that END. prides itself on.
✨Tip Number 4
Stay updated on the latest luxury fashion news and trends. Being knowledgeable about the industry will not only boost your confidence but also allow you to engage customers in meaningful conversations, enhancing their shopping experience.
We think you need these skills to ace Store Service Advisor (Part Time)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what END. is looking for in a Store Service Advisor. Highlight your relevant experience in customer service, especially in luxury fashion, and think about how you can demonstrate your passion for the industry.
Tailor Your CV: Make sure your CV reflects your experience in customer-facing roles. Emphasise any previous work in retail or luxury environments, and include specific examples of how you've exceeded customer expectations or contributed to sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at END. and how your values align with theirs. Use this opportunity to highlight your communication skills and ability to engage with diverse customers.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ashworth and Parker Limited
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion and lifestyle during the interview. Share any personal experiences or knowledge about the industry that can demonstrate your genuine interest in the products END. offers.
✨Demonstrate Customer Engagement Skills
Prepare examples of how you've successfully engaged with customers in previous roles. Highlight your ability to build relationships and provide exceptional service, as this is crucial for a Store Service Advisor.
✨Know the Brand Inside Out
Research END. thoroughly before your interview. Familiarise yourself with their product range, values, and recent developments. This will show your commitment and help you answer questions more effectively.
✨Exude Positivity and Energy
As the role requires an energetic and ambitious individual, make sure to convey a positive attitude throughout the interview. Smile, maintain eye contact, and engage actively with your interviewers to leave a lasting impression.
