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For Companies At a Glance
- Tasks: Engage with customers, build relationships, and exceed sales targets in a luxury fashion environment.
- Company: END. is a tech-led retailer offering a curated blend of fashion and lifestyle products since 2005.
- Benefits: Enjoy 28 days holiday, generous staff discounts, and opportunities for professional development.
- Why this job: Join a vibrant team passionate about fashion and culture, with a focus on exceptional customer service.
- Qualifications: Experience in customer-facing roles, ideally in luxury fashion, with strong communication skills.
- Other info: We value ambition and are keen to develop talent within our growing company.
The predicted salary is between 24000 - 36000 £ per year.
STORE SERVICE ADVISOR – FULL-TIME, MANCHESTER
Inspired by a shared love of fashion, sneakers and the surrounding culture, END. was founded in Newcastle upon Tyne back in 2005. Our first UK store brought together a curated mix of celebrated designers and emerging brands, many of which were previously hard to find outside of London. From day one, we’ve nurtured a community of like‑minded individuals united by a love for this ever‑evolving culture.
Today, END. serves over 2 million customers worldwide through a seamless blend of online and physical retail. Our industry‑leading stores in Newcastle, Glasgow, Manchester, London, and Milan reflect our commitment to innovation, influence, and inspiration. We offer a carefully curated selection of menswear, womenswear, sneakers, homeware, and lifestyle products to a global audience.
At the heart of END. is our customer and it’s our people and culture that make the difference. With over 600 employees across our HQ, offices, and retail locations, our customer‑first mindset continues to guide everything we do.
The Role:
We need an energetic and ambitious Service Advisor who fully understands the world of luxury fashion and lifestyle to expand upon our current service team. We want individuals who can offer an exclusive personalised service that matches the industry we represent. Your main role will be to newly engage with customers whilst developing potential customers and building upon the existing customer base; whilst exceeding customer and Company expectations at every level.
Here’s a breakdown of what you’ll be doing:
- You will network amongst the END. customer base, developing new and building on existing customer relationships to achieve and exceed set sales targets.
- You will support the store team in its combined efforts to maximise sales and heighten Company profile.
- You will outwardly display exemplary service techniques driving excellence of service as a basic standard.
- You will support in other areas of store operation by having a good working knowledge of the processes behind all services and procedures.
- You will maintain an awareness of product and merchandising standards, replenishing stock and following VM guidelines.
- You will share your in depth knowledge of the product we sell and the industry within which we work with our customer base.
- You will handle all financial transactions professionally assuming accountability for accuracy.
Who we’re looking for:
- You must have experience in a customer facing role, ideally within luxury fashion or a related industry.
- Ambition within the Retail function – we want to develop you within our business.
- You must be sociable and charismatic with an innate ability to engage with and interact with all customer types.
- You should be able to demonstrate excellent written and verbal communication skills.
Besides a competitive salary and an engaging and inclusive work place we can offer you:
- 28 days holiday (including bank holidays)
- 40 Hours per week
- Holiday trading (Buy or sell 3 days)
- Your birthday off
- Access to Employee Assistance Programme
- Healthcare Cashback Plan
- Moments that matter gifts (Weddings and Babies)
- A pension that both you and the company contribute to
- Generous staff discount
- Opportunities for professional development and career progression
- And so much more….
We know that great talent comes in many forms. So even if you don’t meet every single criteria, we would still love to hear from you. If you’re passionate, driven, and believe you can contribute to our future success, we encourage you to apply.
Please note: Employment is conditional upon having the legal right to work in the UK for the role offered.
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Store Service Advisor (Full -Time) employer: Ashworth and Parker Limited
Contact Detail:
Ashworth and Parker Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Service Advisor (Full -Time)
✨Tip Number 1
Familiarise yourself with END.'s brand ethos and product range. Understanding the luxury fashion landscape and being able to discuss current trends will show your passion and knowledge during any interactions.
✨Tip Number 2
Network within the fashion community, both online and offline. Engaging with potential customers on social media platforms or attending local fashion events can help you build relationships that may benefit your role as a Service Advisor.
✨Tip Number 3
Practice your customer service skills by role-playing different scenarios. This will prepare you for engaging with diverse customer types and help you demonstrate your ability to provide exceptional service.
✨Tip Number 4
Research common sales techniques used in luxury retail. Being able to articulate how you would apply these techniques to exceed sales targets will set you apart from other candidates.
We think you need these skills to ace Store Service Advisor (Full -Time)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand what END. is looking for in a Store Service Advisor. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your experience in customer-facing roles, particularly in luxury fashion or related industries. Emphasise your communication skills and any relevant achievements that demonstrate your ability to engage with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and your understanding of END.'s brand values. Mention specific examples of how you've exceeded customer expectations in previous roles and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Ashworth and Parker Limited
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for luxury fashion and lifestyle during the interview. Share any personal experiences or knowledge about the brands END. carries, as this will demonstrate your genuine interest in the role.
✨Highlight Customer Service Skills
Since the role focuses heavily on customer interaction, be prepared to discuss your previous experience in customer-facing roles. Provide specific examples of how you've gone above and beyond to meet customer needs, especially in a luxury setting.
✨Demonstrate Communication Skills
Excellent verbal and written communication is key for this position. Practice articulating your thoughts clearly and confidently, and consider preparing answers to common interview questions that showcase your ability to engage with diverse customers.
✨Research END. and Its Culture
Familiarise yourself with END.'s brand values, culture, and product offerings. This knowledge will not only help you answer questions more effectively but also show your commitment to becoming a part of their team and contributing to their success.
