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For Companies At a Glance
- Tasks: Lead a team to enhance process efficiency and implement innovative solutions.
- Company: Join Ashurst, a global law firm known for its collaborative culture.
- Benefits: Enjoy competitive pay, flexible working, health plans, and professional development opportunities.
- Other info: Be part of a diverse team committed to excellence and community impact.
- Why this job: Make a real impact during a transformative period in a dynamic environment.
- Qualifications: Proven leadership skills and experience in continuous improvement and process mapping.
The predicted salary is between 50000 - 60000 £ per year.
The Opportunity
We are seeking an experienced Process Efficiency Lead to join our Ashurst Service Central (ASC) team in Glasgow during a significant period of transformation, as we prepare for a merger, implement a new enterprise management system, and build the foundations for global end to end services. The Process Efficiency Lead is a key people focused role within ASC. Its purpose is to guide, support and develop the Process Efficiency team, ensuring consistent, high quality delivery of continuous improvement, process optimisation and service implementation work across Business Services.
As we mature our global service catalogue, this role is responsible for turning service design decisions into practical, deliverable outcomes for the team. Working closely with the ASC leadership team, and in close collaboration with the Service Design Lead, you will ensure the team produces clear, simple and accurate process documentation, analysis, improvements and catalogue updates that support firmwide alignment. This role plays a central part in bringing global service standards to life by coordinating workload, driving CI practices, coaching analysts, and ensuring the team delivers the right outputs at the right time. It requires a leader who enjoys developing people, managing change, and can bring structure and clarity to delivery. This is a full-time, permanent role based in our Glasgow office with hybrid working.
Qualifications
- Proven people leadership skills with a supportive, coaching style and experience developing team capability.
- Strong background in continuous improvement, process mapping and practical problem solving.
- Ability to build relationships with SMEs, service owners and influence senior stakeholders.
- Experience turning service design decisions into deliverable work, including process documentation, analysis and catalogue/taxonomy updates.
- Strong ability to simplify complex information into clear, structured, user friendly outputs and comms.
- Proficiency in JIRA, SharePoint, Visio and service management platforms (ServiceNow ideally).
- Lean / CI experience (Green Belt or equivalent) or demonstrable use of improvement tools and methods.
Benefits and Culture
We offer you all the things you should expect from an international law firm, some of which include: competitive remuneration with the flexibility to reward high performance; flexible working; corporate health plans; a global professional development offering for all employees; and an industry-leading programme that celebrates diversity and inclusion. We are committed to delivering positive impacts to our communities through our Social Impact programme. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
Process Efficiency Lead employer: Ashurst
Contact Detail:
Ashurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Efficiency Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Ashurst. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ashurst's recent projects and their approach to process efficiency. This shows you're genuinely interested and ready to contribute.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've developed teams or led change. We love seeing candidates who can inspire and guide others.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Process Efficiency Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in process efficiency and people leadership. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex problems in the past. We love seeing candidates who can simplify information and turn service design decisions into practical outcomes, so share those success stories!
Highlight Your Collaborative Spirit: Since this role involves working closely with various teams, make sure to mention your experience in building relationships and influencing stakeholders. We’re all about teamwork here at StudySmarter, so let us know how you’ve thrived in collaborative environments.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ashurst
✨Know Your Processes
Before the interview, brush up on your knowledge of process mapping and continuous improvement methodologies. Be ready to discuss specific examples where you've successfully implemented these practices in previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your people leadership skills and how you’ve developed team capabilities in the past. Think of instances where your coaching style has led to tangible improvements in team performance.
✨Simplify Complex Information
Practice explaining complex processes in a clear and structured way. You might be asked to demonstrate how you would turn intricate service design decisions into user-friendly outputs, so have a few examples ready.
✨Familiarise Yourself with Tools
Make sure you're comfortable discussing tools like JIRA, SharePoint, and Visio. If you have experience with ServiceNow or similar platforms, highlight that as well. Being able to speak confidently about these tools will show your readiness for the role.