Digital Service Manager (Permanent) in London

At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world.

Flexible work options - part-time, working from home and additional leave. Health and wellbeing benefits, gym membership, and discounted corporate health plans. Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs.

The Opportunity:

We are seeking a motivated professional with excellent problem-solving skills, who works independently, and is curious and detail-oriented to join our award-winning Advance Digital team as a Digital Services Manager in London. This is a varied, hands-on fee-earning role in which you will design and drive new and innovative AI and technology-enabled solutions, rather than working in a support function.

• End-to-end client matter delivery, including scoping and requirement gathering, pricing of solutions and services, ongoing project management and identifying opportunities for continuous improvement.
• Presenting our AI and Digital Services capabilities internally and externally.
• Assisting with the management of the Advance Digital technology 'toolkit', including benchmarking of software and ensuring compliance with governance frameworks and processes.
• Working alongside internal stakeholders to create proposals to clients for digital solutions and leading on the drafting of business development documentation and presentations.
• Using low-code and no-code tools to design, configure and/or develop prototypes and proof-of-concepts, and overseeing the build and maintenance of digital solutions.

This is a full-time, permanent role based in our London office with hybrid working.

About you:

The successful candidate will have:

• Expert knowledge and hands-on experience developing with document automation, databases, AI document review, collaboration and workflow platforms for legal and business use cases.
• Training and experience using Microsoft SharePoint and Power Platform (including PowerBI, Power Automate and Power Apps) or similar software, along with advanced Microsoft Excel capabilities, including building macros, pivot tables, and formulas.
• Experience in business analysis (BA) and/or project management methodologies.
• Experience with a range of legal technology platforms, such as Harvey, Legora, Leah, HighQ Collaborate, Contract Express, Kira, Intralinks, Avvoka, Ansarada, Atticus and RelativityOne.
• Education, training and/or relevant experience within AI, Legal Technology, Data Science, Law, Business Management/Commerce or Finance, with prior experience or exposure to legal or other professional services delivery preferred.