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For Companies At a Glance
- Tasks: Lead a team to enhance process efficiency and implement innovative service solutions.
- Company: Join Ashurst Service Central, a dynamic team in Glasgow during an exciting transformation.
- Benefits: Enjoy competitive pay, flexible working, health plans, and global development opportunities.
- Why this job: Make a real impact by driving continuous improvement and shaping global service standards.
- Qualifications: Proven leadership skills, experience in process improvement, and strong communication abilities.
- Other info: Embrace a supportive culture that values diversity and professional growth.
The predicted salary is between 50000 - 60000 £ per year.
The Opportunity
We are seeking an experienced Process Efficiency Lead to join our Ashurst Service Central (ASC) team in Glasgow during a significant period of transformation, as we prepare for a potential merger, implement a new enterprise management system, and build the foundations for global end‑to‑end services.
Description
The Process Efficiency Lead is a key people‑focused role within ASC. Its purpose is to guide, support and develop the Process Efficiency team, ensuring consistent, high‑quality delivery of continuous improvement, process optimisation and service implementation work across Business Services.
As we mature our global service catalogue, this role is responsible for turning service design decisions into practical, deliverable outcomes for the team. Working closely with the ASC leadership team, and in close collaboration with the Service Design Lead, you will ensure the team produces clear, simple and accurate process documentation, analysis, improvements and catalogue updates that support firm‑wide alignment.
This role plays a central part in bringing global service standards to life by coordinating workload, driving CI practices, coaching analysts, and ensuring the team delivers the right outputs at the right time. It requires a leader who enjoys developing people, managing change, and can bring structure and clarity to delivery.
This is a full‑time, permanent role based in our Glasgow office with hybrid working.
We are interested in hearing from people who have:
- Proven people leadership skills with a supportive, coaching style and experience developing team capability.
- Strong background in continuous improvement, process mapping and practical problem solving.
- Ability to build relationships with SMEs, service owners and influence senior stakeholders.
- Experience turning service design decisions into deliverable work, including process documentation, analysis and catalogue/taxonomy updates.
- Strong ability to simplify complex information into clear, structured, user‑friendly outputs and comms.
- Proficiency in JIRA, SharePoint, Visio and service management platforms (ServiceNow ideally).
- Lean / CI experience (Green Belt or equivalent) or demonstrable use of improvement tools and methods.
Benefits
- Competitive remuneration with the flexibility to reward high performance.
- Flexible working.
- Corporate health plans.
- A global professional development offering for all employees.
- An industry‑leading programme that celebrates diversity and inclusion.
We are committed to ensuring a safe and welcoming environment for all employees, offering support and opportunities for professional growth and community impact.
Process Efficiency Lead in Glasgow employer: Ashurst
Contact Detail:
Ashurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Process Efficiency Lead in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at Ashurst. A friendly chat can open doors and give you insights that might just help you land that Process Efficiency Lead role.
✨Tip Number 2
Prepare for the interview by practising common questions related to process improvement and team leadership. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively!
✨Tip Number 3
Show off your skills with a portfolio! If you’ve got examples of process mapping or continuous improvement projects, bring them along. Visuals can really make your experience pop during discussions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Ashurst.
We think you need these skills to ace Process Efficiency Lead in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Process Efficiency Lead. Highlight your people leadership skills and experience in continuous improvement. We want to see how you can bring structure and clarity to delivery!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Share specific examples of how you've turned service design decisions into practical outcomes, just like we need for this role.
Showcase Your Skills: Don’t forget to mention your proficiency in tools like JIRA, SharePoint, and Visio. If you’ve got Lean or CI experience, let us know! We’re looking for someone who can simplify complex information into user-friendly outputs.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at Ashurst
✨Know Your Processes
Make sure you brush up on your knowledge of process mapping and continuous improvement techniques. Be ready to discuss specific examples where you've successfully implemented these strategies in previous roles.
✨Showcase Your Leadership Style
Prepare to talk about your people leadership skills and how you've developed team capabilities in the past. Think of a few anecdotes that highlight your supportive, coaching style and how it has positively impacted your team.
✨Simplify Complex Ideas
Since the role requires turning complex information into clear outputs, practice explaining intricate processes in simple terms. This will demonstrate your ability to communicate effectively with various stakeholders.
✨Familiarise Yourself with Tools
Get comfortable with JIRA, SharePoint, and Visio, as well as any service management platforms like ServiceNow. Being able to discuss your experience with these tools will show you're ready to hit the ground running.