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- Tasks: Provide IT support and manage software/hardware incidents for the firm.
- Company: Join Ashurst, a leading international law firm with a collaborative culture.
- Benefits: Enjoy competitive pay, flexible working, health plans, and global development opportunities.
- Why this job: Make a real impact by supporting teams and enhancing IT services.
- Qualifications: Experience in IT support, strong communication, and problem-solving skills required.
- Other info: Hybrid working available with excellent career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity: This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests. Tasks will be allocated on a defined roster with duties such as phone support, IT support via remote access, email support, floor walking and project support tasks as required. Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service.
Hours of Work: The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm.
Daily tasks may include but are not restricted to:
- Day-to-day user support and liaison with IT Service Desk in other Ashurst offices to resolve issues
- Management/support of pool and permanent laptops
- Management/support of remote working
- Management of user administration
- Mobile device support, including BlackBerry, iPhone or Android devices
- AV and VC overflow support
- Managing spare PCs, upgrades and replacements
- Setting up new joiner IT equipment
We have two full-time roles available – one on an initial 12‑month fixed‑term basis and the other on an initial 6‑month fixed‑term basis. Both roles are based in our Glasgow office with hybrid working.
About you: The successful candidate will have:
- Previous experience in an IT support role
- Good analysis and troubleshooting skills of all IT incidents
- Excellent communication skills with strong customer‑service focus and good attention to detail
- Ability to perform well under pressure and use initiative
- Ability to identify business‑impacting incidents and elevate according to the escalation process
- Able to work effectively alone and within your team or project
- Work in accordance to ITIL processes and procedures
- Intermediate to advanced skills in Office 365
What makes Ashurst a great place to work? We offer you all the things you should expect from an international law firm, some of which include:
- Competitive remuneration with the flexibility to reward high performance
- Flexible working
- Corporate health plans
- A global professional development offering for all employees
- An industry‑leading programme that celebrates diversity and inclusion
We are committed to delivering positive impacts to our communities through our Social Impact programme. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.
IT Service Desk Analyst - 12 Month FTC in Glasgow employer: Ashurst
Contact Detail:
Ashurst Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst - 12 Month FTC in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at Ashurst on LinkedIn or through mutual connections. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific incidents or user requests, as this will show your problem-solving skills and customer service focus.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Office 365 and any troubleshooting you've done in past roles. Highlighting your hands-on experience can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Ashurst.
We think you need these skills to ace IT Service Desk Analyst - 12 Month FTC in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Service Desk Analyst role. Highlight your previous IT support experience and any relevant skills, like troubleshooting and customer service. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Keep it professional but let your personality show through – we love a bit of character!
Showcase Your Communication Skills: Since this role involves a lot of user interaction, make sure to demonstrate your excellent communication skills in your application. Whether it's through your writing style or examples of past experiences, we want to see how you connect with others.
Apply Through Our Website: Don't forget to apply through our careers site! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Ashurst
✨Know Your IT Stuff
Make sure you brush up on your IT support knowledge, especially around software and hardware incidents. Familiarise yourself with common troubleshooting techniques and be ready to discuss your previous experiences in resolving IT issues.
✨Show Off Your Communication Skills
Since this role involves a lot of user support, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users and how you ensured they felt supported.
✨Understand the Escalation Process
Be prepared to talk about how you handle business-impacting incidents. Familiarise yourself with escalation processes and be ready to give examples of when you've had to escalate an issue and how you managed that situation.
✨Demonstrate Team Spirit
This role requires working both independently and as part of a team. Think of examples where you've collaborated with others to solve problems or improve processes, and be ready to share how you can contribute to a positive team environment.
