At a Glance
- Tasks: Provide top-notch IT support via phone, email, and chat while documenting cases.
- Company: Join Ashurst Perkins Coie, a leading firm in London with a dynamic team.
- Benefits: Enjoy competitive pay, career growth, and a supportive work environment.
- Other info: Opportunity to develop your skills in a fast-paced, collaborative setting.
- Why this job: Be the first line of support and make a real difference for users.
- Qualifications: Strong communication skills and a passion for IT support.
The predicted salary is between 30000 - 40000 £ per year.
Ashurst Perkins Coie in London is seeking a qualified and dynamic Service Desk Support Technician to join the Immediate Response Team.
The role focuses on routing requests to a centralized desk and delivering top-tier desk-side and concierge-level IT service.
You will handle end-user issues by phone, email, or chat, document cases in Service Now, prioritize and escalate where needed, and contribute to creating and editing Service Desk processes and knowledge base articles.
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We think you need these skills to ace Service Desk Specialist — 1st Line IT Support (London)
IT Support
Service Desk Management
Customer Service
Communication Skills
Problem-Solving Skills
ServiceNow
Documentation Skills
