At a Glance
- Tasks: Provide top-notch IT support and manage software/hardware incidents for a global legal team.
- Company: Join Ashurst Perkins Coie, a leader in tech-driven legal solutions.
- Benefits: Enjoy flexible work options, health perks, gym memberships, and career advancement opportunities.
- Other info: Work in a collaborative environment with global opportunities and award-winning training.
- Why this job: Be part of a dynamic team shaping the future economy with innovative technology.
- Qualifications: Previous IT support experience and strong troubleshooting skills required.
The predicted salary is between 40000 - 50000 £ per year.
At Ashurst Perkins Coie, we're helping shape the future economy. With a global team of more than 3,500 legal professionals across 52 offices, we partner with leading organisations to solve complex challenges across a diverse range of industries, with a distinct strength in technology, energy & infrastructure, and financial services. Our people work on market-leading matters that drive innovation, growth, and transformation around the world.
Flexible work options - part-time, working from home and additional leave.
Health and wellbeing benefits, gym membership, and discounted corporate health plans.
Career advancement - client secondment opportunities, global opportunities, and award-winning Learning & Development programs.
This role will guide and advise staff on all aspects of the firm's IT services. You will provide a professional IT support service to the whole firm with end-to-end management of software and hardware incidents and service requests.
Tasks will be allocated on a defined roster with duties such as:
- Phone support
- IT support via remote access
- Email support
- Floor walking
- Project support tasks as required
Understand the IT requirements of the local business and act accordingly, to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service.
Hours of Work - The working hours are 37.5 hours per week, to be worked on a rotating shift pattern each day from Monday to Friday, between the hours of 7am and 8pm.
Day-to-day user support and liaison with IT Service Desk in other Ashurst Perkins Coie offices to resolve issues.
Management/support of pool and permanent laptops.
Management/support of remote working.
Mobile device support, including BlackBerry, iPhone or Android devices.
AV and VC overflow support.
Setting up new joiner IT equipment.
Previous experience in an IT support role.
Good analysis and troubleshooting skills of all IT incidents.
Able to work effectively alone and within your team or project.
Work in accordance to ITIL processes and procedures.
Intermediate to advanced skills in Office 365.
IT Customer Support Analyst/IT Service Desk Analyst in Glasgow employer: Ashurst Perkins Coie
Ashurst Perkins Coie is an excellent employer, offering a dynamic work culture that prioritises flexibility and employee growth. With comprehensive health benefits and opportunities for career advancement, this role as an IT Service Desk Analyst allows you to thrive in a supportive environment while making a meaningful impact across the firm.
