ServiceNow Product Manager

The ServiceNow Product Manager is responsible for the strategic direction, roadmap, and ongoing enhancement of the ServiceNow platform within the organisation. This role acts as the bridge between business stakeholders, IT teams, and external partners to ensure the ServiceNow platform delivers maximum value, aligns with business objectives, and supports digital transformation initiatives.

Key responsibilities of the role include:

• Product Ownership: Serve as the primary owner of the ServiceNow platform, managing its lifecycle from ideation through to delivery and continuous improvement.
• Stakeholder Engagement: Collaborate with business units, IT, and end-users to gather requirements, prioritise features, and ensure the platform meets evolving business needs.
• Roadmap Development: Define and maintain the ServiceNow product roadmap, ensuring alignment with organisational strategy and technology trends.
• Project Management: Oversee the delivery of ServiceNow projects, ensuring they are completed on time, within scope, and to budget.
• Vendor Management: Liaise with ServiceNow and third-party vendors to manage licences, upgrades, and support agreements.
• Change Management: Lead change management activities, including communication, training, and adoption strategies to maximise user engagement.
• Performance Monitoring: Track and report on platform performance, user satisfaction, and ROI, using data to inform future enhancements.
• Compliance & Security: Ensure the platform adheres to relevant compliance, security, and data privacy standards.
• Continuous Improvement: Stay abreast of ServiceNow updates, best practices, and industry trends to drive ongoing platform optimisation.

This is a full-time, permanent role based in our Glasgow office with hybrid working.

About you:

The successful candidate will have:

• Proven experience as a Product Manager, ideally with direct responsibility for ServiceNow or similar enterprise platforms. (5+ years preferred)
• Strong understanding of IT Service Management (ITSM), IT Operations Management (ITOM), and/or IT Business Management (ITBM) processes.
• Demonstrable experience in stakeholder management, requirements gathering, and translating business needs into technical solutions.
• Excellent project management skills, with experience delivering complex technology projects.
• Familiarity with Agile methodologies and product lifecycle management.
• Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills, with the ability to influence at all levels.
• ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are highly desirable.

What makes Ashurst a great place to work?

We offer you all the things you should expect from an international law firm, some of which include: competitive remuneration with the flexibility to reward high performance; flexible working; corporate health plans; a global professional development offering for all employees; and an industry-leading programme that celebrates diversity and inclusion. We are committed to delivering positive impacts to our communities through our Social Impact programme. We aim to recruit, retain and promote the best people from the widest possible talent pools. We are committed to offering a safe and welcoming environment for all employees to ensure they are supported to work at their best. Beyond this, what sets Ashurst apart from others is our global strength, our drive to innovate and collaborate, and our commitment to excellence. It is these values that make Ashurst a unique place to work.