Location
Brighton
Description
Purpose of the role:
- Oversee and facilitate a suite of operational processes on a cycle basis: –
- Service Reporting – to prepare, quality check and issue reports to Customers
- Sales Order Hygiene Practices – to enable accurate order processing and accounting
- To identify continuous improvements to the process suite and collaborate with key stakeholders to deliver enhancements, with an aim to improve quality and efficiency through automation.
Principal Accountabilities
- Operation of Order Hygiene Practices
- Run order tracking reports to track problematic orders
- Operate SAGE System Controls to ensure accurate and timely invoicing for customers, and to ensure delivery of revenue
- Monitor and adjust, where necessary, the data processing between TITAN and SAGE using TSiS mapping functions
- Facilitate further downstream corrective actions by key stakeholders to ensure completion of the hygiene practices before month end
- Keep the business updated on order quality, escalating issues as appropriate
- Operation of Service Reporting
- Collate monthly/quarterly service reports for customers by collaborating with internal stakeholders and combining multiple data sources
- Check integrity of reporting and gain internal sign-off
- Issuance of reports to customers and responding to arising reporting queries.
- To drive continuous Improvement: –
- Identify improvements to processes and controls, and capturing designs for change
- Gaining internal approval for enhancements
- Collaboration with key stakeholders to develop and deliver enhancements
- Follow our company Standard Operating Procedures and observing the MHRA Good Distribution Practice guidelines and GPhC principals and standards, including effective use of systems and technology.
- Adhere to our company Data Protection procedures; including the completion of annual training, using the provided secure ways to handle and dispose of data, and prompt reporting of any suspected data breaches.
- This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements and staffing.
Experience
Required Education, Experience and Skills:
- Previous experience working on TITAN, SAGE, TSiS and WMS RedLedge (preferred)
- Knowledge of departmental processes around Ashtons, particularly reporting
- Experience working with multiple department heads to reach a company wide goal
Skills
- Has a solution-oriented approach to problem solving
- Critical thinking skills
- Excells in collaborating and sharing ideas with others
- Fluent in the English language
- An ability to learn and adapt quickly
- Strong time management and organisation, with an independent work ethic.
Process & Reporting Administrator in Brighton employer: Ashtons
Ashtons in Plymouth is an excellent employer, offering a supportive environment for clinical pharmacists specialising in mental health and palliative care. With a strong focus on professional development, interprofessional collaboration, and high-quality patient care, employees benefit from ongoing training opportunities and a dynamic work culture that values teamwork and innovation.
