At a Glance
- Tasks: Deliver top-notch client service and support smooth onboarding for residential property matters.
- Company: Join a dynamic team in a reputable residential conveyancing firm in Norwich.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity for growth in a fast-paced, collaborative office setting.
- Why this job: Be the first point of contact and make a real difference in clients' property journeys.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
This role is responsible for delivering excellent client service and supporting a smooth onboarding process for residential property matters.
Key Responsibilities
- Act as the first point of contact for new and existing clients via phone and web enquiries
- Issue quotes and onboarding documentation through Peppermint
- Manage referrals and open new client matters, ensuring all required information is captured accurately
- Support clients with ID verification, source of funds/wealth checks, and explain onboarding/legal requirements
- Carry out conflict checks and maintain accurate client contact and matter records
- Prepare, issue, receive, and upload onboarding documents
- Arrange appointments where needed and support fee earners with workflow planning
- Assist with deed/document requests, file closing, and wider team cover when required
- Follow best practice, compliance, risk, AML, CQS, and SLA requirements
- Complete mandatory training and continue professional development
Skills and Experience Required
- Experience in customer service or a similar professional services environment
- Strong communication, listening, and interpersonal skills
- Organised, detail-focused, and able to manage a high-volume workload
- Confident adapting communication style to different audiences and handling challenging situations
- Positive, proactive, and professional approach
- Competent in Microsoft Office and case management systems such as Peppermint
- Able to review source of funds information and follow up where further evidence is needed
- Ideally around three years’ relevant experience in a comparable environment
- Flexible and committed to meeting client and team needs
A full job description can be provided on request.
Client Support Coordinator - Residential Conveyancing, Norwich (office based role) employer: Ashtons Legal
As a Client Support Coordinator in Norwich, you will join a dynamic team dedicated to delivering exceptional client service in the residential conveyancing sector. Our supportive work culture fosters professional growth, offering ongoing training and development opportunities while ensuring a collaborative environment where your contributions are valued. With a focus on employee well-being and a commitment to excellence, we provide a rewarding workplace that empowers you to thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Coordinator - Residential Conveyancing, Norwich (office based role)
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the firm’s values and how they treat their clients. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Client Support Coordinator, especially your customer service skills and attention to detail.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples where you’ve handled challenging situations or client enquiries effectively. This will demonstrate your proactive approach and ability to adapt communication styles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind for the hiring team.
We think you need these skills to ace Client Support Coordinator - Residential Conveyancing, Norwich (office based role)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Support Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your strong communication abilities. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've successfully handled client enquiries in the past.
Be Detail-Oriented:Attention to detail is key in this position, especially when it comes to handling sensitive information and completing checks. Make sure your application is free from typos and errors, and consider mentioning any experiences where your organisational skills shone through.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at Ashtons Legal
✨Know Your Stuff
Make sure you understand the ins and outs of residential conveyancing. Brush up on key terms and processes, especially around client onboarding and ID verification. This will show that you're not just interested in the role but also knowledgeable about it.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent client service, be ready to share examples from your past experiences. Think of specific situations where you handled client enquiries or resolved issues effectively. This will demonstrate your ability to manage a high-volume workload while keeping clients happy.
✨Be Organised and Detail-Focused
Prepare for questions about how you stay organised and manage multiple tasks. You might want to mention any tools or methods you use to keep track of client information and deadlines. Highlighting your attention to detail will reassure them that you can handle the administrative aspects of the role.
✨Practice Your Communication Skills
Since you'll be the first point of contact for clients, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member. This will help you adapt your communication style to different audiences, which is crucial for this position.
