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- Tasks: Join our team to guide clients through property viewings and provide exceptional customer service.
- Company: Ashtons is a top-rated independent estate agency with over 40 years of experience.
- Benefits: Enjoy competitive pay, a supportive team, and recognition as a top employer in the industry.
- Why this job: Be part of a dynamic environment where your communication skills shine and every day is different.
- Qualifications: Customer service experience is preferred; a positive attitude and good organisational skills are essential.
- Other info: Work Saturdays from 9am to 5pm, earning £13.25 per hour.
We have an opportunity for a customer service focused professional to join our award-winning team in Welwyn Garden City.
You will have a professional appearance, excellent communication skills, be articulate and have an engaging personality. Good time management and organisational skills are also a must.
The majority of your day will be spent accompanying applicants and prospective buyers to properties. In addition, time will be spent office based, dealing with prospective and existing clients on the telephone and in person, delivering the exceptional customer service which Ashtons is renowned for.
Applicant\’s Skillset:
Previous experience in the Estate Agency Industry would be desired but not essential.
You will ideally have 2 years+ experience in a customer service or sales environment and be confident in dealing with the public both face to face and on the telephone.
You will possess the ability to confidently and professionally communicate and conduct viewings with customers looking to purchase properties or land with high value.
A positive, energetic, \’can do\’ approach is essential, as is someone who enjoys a busy environment.
You will need to have excellent time management and organisational skills.
You will be IT literate and be able to confidently use all Microsoft Packages.
You will possess a valid driving license and own your own car.
Hours:
Saturday 9am – 5pm
£13.25 per hour
About Ashtons:
Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today.
The group provides first class Estate Agency & Letting Agency in Harpenden, Welwyn Garden City, Berkhamsted and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. We also operate our Land & New Homes Business across Hertfordshire based from our Hitchin office.
At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs – nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance.
We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of the firm.
We have been recognised by Best Companies for 4 consecutive years in their Best 100 Companies to Work For list. In 2022, we were recognized as the Number 1 Property based company to work for in the UK and 6th Best Mid-Size Company (any industry) nationally. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.
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Viewing Guide, Welwyn Garden City employer: Ashtons Estate Agents
Contact Detail:
Ashtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Viewing Guide, Welwyn Garden City
✨Tip Number 1
Familiarise yourself with the local property market in Welwyn Garden City. Understanding the area, its amenities, and property values will help you engage more effectively with clients during viewings.
✨Tip Number 2
Practice your communication skills by role-playing with friends or family. This will help you become more comfortable and articulate when conducting viewings and interacting with potential buyers.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've handled challenging situations in the past. This will demonstrate your ability to maintain a positive attitude and provide exceptional service.
✨Tip Number 4
Make sure to highlight your organisational skills by discussing how you manage your time effectively. Being able to juggle multiple viewings and client interactions is crucial in this role.
We think you need these skills to ace Viewing Guide, Welwyn Garden City
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that align with the job description. Emphasise your communication skills, time management, and organisational abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention your experience in customer service or sales, and explain why you are drawn to working with Ashtons specifically.
Showcase Relevant Experience: If you have previous experience in the estate agency industry, be sure to detail it. If not, focus on your customer service roles and how they have prepared you for this position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ashtons Estate Agents
✨Showcase Your Customer Service Skills
As the role is heavily focused on customer service, be prepared to share specific examples of how you've provided exceptional service in previous roles. Highlight your ability to handle difficult situations and maintain a positive attitude.
✨Demonstrate Your Communication Abilities
Since you'll be interacting with clients face-to-face and over the phone, practice articulating your thoughts clearly. Consider role-playing common scenarios you might encounter during viewings or client interactions to build confidence.
✨Exude Professionalism and Enthusiasm
Your appearance and attitude matter! Dress smartly and convey a positive, energetic vibe throughout the interview. Employers are looking for someone who not only fits the role but also embodies the company’s values.
✨Prepare for Time Management Questions
Given the importance of organisational skills in this position, be ready to discuss how you prioritise tasks and manage your time effectively. Share examples of how you've successfully juggled multiple responsibilities in a busy environment.