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- Tasks: Provide exceptional customer service while guiding clients through property viewings.
- Company: Join an award-winning independent estate agency with a strong reputation.
- Benefits: Earn £13.25 per hour, enjoy a dynamic work environment, and develop your skills.
- Why this job: Be part of a top-rated team and help people find their dream homes.
- Qualifications: Customer service experience preferred; must be confident and articulate.
- Other info: Flexible Saturday hours and opportunities for career growth in a supportive team.
We have an opportunity for a customer service focused professional to join our award-winning team in St Albans. You will have a professional appearance, excellent communication skills, be articulate and have an engaging personality. Good time management and organisational skills are also a must. The majority of your day will be spent accompanying applicants and prospective buyers to properties. In addition, time will be spent office based, dealing with prospective and existing clients on the telephone and in person, delivering the exceptional customer service which Ashtons is renowned for.
Applicant's Skillset
- Previous experience in the Estate Agency Industry would be desired but not essential.
- You will ideally have 2 years+ experience in a customer service or sales environment and be confident in dealing with the public both face to face and on the telephone.
- You will possess the ability to confidently and professionally communicate and conduct viewings with customers looking to purchase properties or land with high value.
- A positive, energetic, 'can do' approach is essential, as is someone who enjoys a busy environment.
- You will need to have excellent time management and organisational skills.
- You will be IT literate and be able to confidently use all Microsoft Packages.
- You will possess a valid driving license and own your own car.
Hours Saturday 9am - 5pm
Pay £13.25 per hour
About Ashtons
Ashtons is an independent Estate Agency practice, founded over 40 years ago. Driven by meaningful service and performance values, Ashtons has become the unique entity it is today. The group provides first class Estate Agency & Letting Agency in Harpenden, Welwyn Garden City, Berkhamsted and St Albans. Outlying rural areas are dealt with through our specialist Village & Country office in Redbourn and second Village & Rural department at Welwyn Garden City. We also operate our Land & New Homes Business across Hertfordshire based from our Hitchin office. At Ashtons, everyone is treated as an individual from the day we first meet them, to the day we hand over the keys to their new home. We strive to cater for specific needs – nothing is classed as standard and nothing is left to chance. Exemplary service sits naturally alongside unrivalled performance. We have strength and depth with over 120 enthusiastic and professionally minded people, who contribute daily to the success of the firm. We have been recognised by Best Companies for 4 consecutive years in their Best 100 Companies to Work For list, in 2022 we were recognised as the Number 1 Property based company to work for in the UK and 6th Best Mid-Size Company (any industry) nationally. We were gold and silver medal winners at The Times/Sunday Times Estate Agent of the Year awards, East of England, for Sales and Lettings respectively. We have also held the Investors in People accreditation for over 10 years.
Viewing Guide, St Albans employer: Ashtons Estate Agents
Contact Detail:
Ashtons Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Viewing Guide, St Albans
✨Tip Number 1
Get to know the company! Research Ashtons and understand their values and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their award-winning team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients face-to-face and over the phone, it’s crucial to sound confident and articulate. Try role-playing scenarios with friends or family to get comfortable with different situations.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed your time effectively in previous roles. This will demonstrate that you can handle the busy environment at Ashtons with ease.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Viewing Guide, St Albans
Some tips for your application 🫡
Show Off Your Personality: We want to see the real you! Make sure your application reflects your engaging personality and positive attitude. Use a friendly tone and let your enthusiasm for customer service shine through.
Tailor Your Experience: Highlight any relevant experience in customer service or sales, even if it’s not in estate agency. We love seeing how your skills can transfer to our busy environment, so don’t hold back on showcasing your strengths!
Be Professional Yet Approachable: While we appreciate a professional appearance, we also value approachability. Strike a balance in your written application by being articulate but relatable. This will help us envision you interacting with clients.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Ashtons Estate Agents
✨Dress to Impress
First impressions matter, especially in a customer service role. Make sure you dress professionally and appropriately for the interview. A smart appearance shows that you take the opportunity seriously and are ready to represent Ashtons with style.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with clients, practice articulating your thoughts clearly. Prepare examples from your past experiences where you successfully communicated with customers, whether face-to-face or over the phone. This will demonstrate your ability to engage effectively.
✨Demonstrate Your Organisational Skills
As time management is crucial in this role, be ready to discuss how you prioritise tasks and manage your time efficiently. You could share specific strategies or tools you use to stay organised, which will show that you can handle a busy environment like Ashtons.
✨Bring Your Positive Energy
A 'can do' attitude is essential for this position. During the interview, let your enthusiasm shine through. Share stories that highlight your positive approach to challenges and how you maintain energy in a fast-paced setting. This will resonate well with the team at Ashtons.