At a Glance
- Tasks: Manage customer accounts, build relationships, and drive account growth in the logistics sector.
- Company: Join a well-established and growing organisation in the parcel and logistics industry.
- Benefits: Competitive salary, bonus, company car, and long-term career development opportunities.
- Other info: Enjoy a supportive environment with autonomy and opportunities for personal growth.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Experience in logistics or customer account management with strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Ashton Recruitment are delighted to be recruiting for an Account Manager on behalf of our client, a well-established and growing organisation operating within the parcel, logistics, and distribution sector.
This is an excellent opportunity for an experienced Account Manager, Business Development Executive, or Customer Relationship professional who has worked within the parcel, courier, freight, or wider logistics industry and understands the fast-paced nature of customer service, operational delivery, and account growth within this sector.
Our client is keen to speak with candidates who come from a parcel or logistics background, with experience managing commercial customer relationships, driving account growth, and working closely with operational teams to deliver high service standards.
The successful candidate will manage an established portfolio of customers across Northern Ireland, ensuring strong client retention, identifying growth opportunities, and supporting overall commercial performance.
The Role
The successful candidate will act as the main point of contact for a portfolio of clients, building strong long-term relationships while ensuring customer satisfaction, service delivery, and commercial targets are achieved. You will work closely with internal operational teams and customers to identify improvements, resolve issues, support account development, and maximise opportunities for growth across the business.
Duties Will Include (but not limited to):
- Managing and developing an assigned portfolio of customer accounts
- Building strong working relationships with key customer contacts
- Identifying opportunities to increase revenue and grow existing accounts
- Working closely with internal operational teams to ensure service delivery standards are met
- Conducting regular customer meetings, reviews, and performance discussions
- Supporting contract renewals and pricing reviews
- Monitoring customer performance, trends, and commercial activity
- Providing accurate forecasts and account updates to management
- Handling customer queries and resolving issues in a professional and timely manner
- Supporting wider business growth through cross-selling additional services
- Maintaining strong awareness of industry developments and competitor activity
Essential Criteria
- Previous experience within the parcel, courier, logistics, freight, or distribution industry
- Experience managing customer accounts or business relationships
- Strong commercial awareness and customer service skills
- Excellent communication and relationship-building abilities
- Confident presenting and communicating with stakeholders at all levels
- Strong organisational and time management skills
- Ability to work independently and manage multiple priorities
- Full UK driving licence
Desirable Criteria
- Experience within account management, business development, or client services
- Experience working with operational or service-based KPIs
- Knowledge of the wider logistics or delivery marketplace
What's on Offer
- Opportunity to join a growing and well-established business
- Field-based role with autonomy and customer ownership
- Supportive and collaborative working environment
- Long-term career development opportunities
- Competitive salary and benefits package
Ashton Recruitment is acting as a recruitment agency.
Benefits: Bonus + Car
Parcel Account Manager employer: Ashton Recruitment
As a leading player in the parcel, logistics, and distribution sector, our client offers an exceptional work environment that prioritises employee growth and satisfaction. With a supportive and collaborative culture, employees enjoy autonomy in their roles, opportunities for career advancement, and a competitive salary package, making it an ideal place for those looking to thrive in a dynamic industry. Located in Newtownabbey, this position allows for a blend of fieldwork and office engagement, ensuring a varied and fulfilling work experience.
StudySmarter Expert Advice🤫
We think this is how you could land Parcel Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the parcel and logistics industry. Attend events, join online forums, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their services, values, and recent news. We want you to walk in there with confidence, ready to show how your experience aligns perfectly with their needs.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. We believe that a little courtesy can make a big difference.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Let’s get you that Parcel Account Manager role!
We think you need these skills to ace Parcel Account Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parcel Account Manager role. Highlight your experience in the parcel, logistics, or distribution sectors, and showcase any relevant achievements that demonstrate your ability to manage customer accounts effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that relate to managing customer relationships and driving account growth, and don’t forget to express your enthusiasm for the opportunity.
Showcase Your Communication Skills:Since this role involves building strong relationships with clients, make sure your written application reflects your excellent communication skills. Keep your language clear and professional, and ensure there are no typos or grammatical errors.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. This way, we can easily track your application and get back to you quicker. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the parcel and logistics industry. Understand the key players, trends, and challenges. This will not only help you answer questions confidently but also show that you're genuinely interested in the field.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in account management and customer relationships. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate how you've driven account growth and resolved issues.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Ask insightful questions about their company culture and values. This shows that you’re not just looking for any job, but that you want to be part of their team.
✨Be Ready for Role-Play
Since this role involves managing client relationships, be prepared for potential role-play scenarios. Practice how you would handle customer queries or resolve issues. This will showcase your problem-solving skills and ability to think on your feet.
