At a Glance
- Tasks: Manage customer accounts and drive growth in the logistics sector.
- Company: Join a well-established and growing organisation in parcel and logistics.
- Benefits: Competitive salary, bonus, and long-term career development opportunities.
- Other info: Enjoy a supportive environment with autonomy and customer ownership.
- Why this job: Be the key contact for clients and make a real impact on their success.
- Qualifications: Experience in logistics or account management with strong communication skills.
The predicted salary is between 28000 - 35000 £ per year.
Ashton Recruitment are delighted to be recruiting for an Account Manager on behalf of our client, a well-established and growing organisation operating within the parcel, logistics, and distribution sector.
This is an excellent opportunity for an experienced Account Manager, Business Development Executive, or Customer Relationship professional who has worked within the parcel, courier, freight, or wider logistics industry and understands the fast-paced nature of customer service, operational delivery, and account growth within this sector.
Our client is keen to speak with candidates who come from a parcel or logistics background, with experience managing commercial customer relationships, driving account growth, and working closely with operational teams to deliver high service standards.
The successful candidate will manage an established portfolio of customers across Northern Ireland, ensuring strong client retention, identifying growth opportunities, and supporting overall commercial performance.
The Role
The successful candidate will act as the main point of contact for a portfolio of clients, building strong long-term relationships while ensuring customer satisfaction, service delivery, and commercial targets are achieved. You will work closely with internal operational teams and customers to identify improvements, resolve issues, support account development, and maximise opportunities for growth across the business.
Duties Will Include (but not limited to):
- Managing and developing an assigned portfolio of customer accounts
- Building strong working relationships with key customer contacts
- Identifying opportunities to increase revenue and grow existing accounts
- Working closely with internal operational teams to ensure service delivery standards are met
- Conducting regular customer meetings, reviews, and performance discussions
- Supporting contract renewals and pricing reviews
- Monitoring customer performance, trends, and commercial activity
- Providing accurate forecasts and account updates to management
- Handling customer queries and resolving issues in a professional and timely manner
- Supporting wider business growth through cross-selling additional services
- Maintaining strong awareness of industry developments and competitor activity
Essential Criteria
- Previous experience within the parcel, courier, logistics, freight, or distribution industry
- Experience managing customer accounts or business relationships
- Strong commercial awareness and customer service skills
- Excellent communication and relationship-building abilities
- Confident presenting and communicating with stakeholders at all levels
- Strong organisational and time management skills
- Ability to work independently and manage multiple priorities
- Full UK driving licence
Desirable Criteria
- Experience within account management, business development, or client services
- Experience working with operational or service-based KPIs
- Knowledge of the wider logistics or delivery marketplace
What's on Offer
- Opportunity to join a growing and well-established business
- Field-based role with autonomy and customer ownership
- Supportive and collaborative working environment
- Long-term career development opportunities
- Competitive salary and benefits package
Ashton Recruitment is acting as a recruitment agency.
Parcel Account Manager in Newtownabbey employer: Ashton Recruitment
Ashton Recruitment is proud to represent a well-established organisation in the parcel and logistics sector, offering an excellent work environment for Account Managers in Newtownabbey. With a focus on employee growth, competitive salaries, and a supportive culture, this role provides the opportunity to build strong client relationships while enjoying autonomy in a field-based position. Join a team that values collaboration and offers long-term career development in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Parcel Account Manager in Newtownabbey
✨Tip Number 1
Network like a pro! Get out there and connect with people in the parcel and logistics industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its competitors, and come armed with questions that show you’re genuinely interested. Practice your answers to common interview questions, especially around account management and customer service.
✨Tip Number 3
Showcase your achievements! When you get the chance to chat with potential employers, highlight specific examples of how you've driven account growth or improved customer satisfaction in your previous roles. Numbers speak volumes!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place!
We think you need these skills to ace Parcel Account Manager in Newtownabbey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Parcel Account Manager role. Highlight your experience in the parcel, logistics, or distribution sectors, and showcase any relevant achievements that demonstrate your ability to manage customer accounts and drive growth.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific experiences that relate to managing client relationships and achieving commercial targets, and don’t forget to express your enthusiasm for the position.
Showcase Your Communication Skills:As an Account Manager, strong communication is key. In your application, make sure to highlight your ability to build relationships and resolve issues effectively. Use clear and concise language to demonstrate your communication prowess.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Industry
Make sure you brush up on the parcel and logistics sector before your interview. Understand the key players, current trends, and challenges in the industry. This knowledge will not only impress your interviewers but also help you relate your experience to their needs.
✨Showcase Your Relationship Skills
As an Account Manager, building strong relationships is crucial. Prepare examples of how you've successfully managed customer accounts in the past. Highlight specific instances where you resolved issues or identified growth opportunities, as this will demonstrate your ability to maintain client satisfaction.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer queries. Think of situations where you had to work closely with operational teams to meet service delivery standards. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company’s approach to account management and how they measure success. This shows your genuine interest in the role and helps you gauge if the company aligns with your career goals.
