At a Glance
- Tasks: Deliver top-notch customer service and assist with various store operations.
- Company: Join a supportive team at a growing retail business in Belfast.
- Benefits: Enjoy a competitive salary, full training, and a dynamic work environment.
- Other info: Opportunity for career development in a fast-paced setting.
- Why this job: Make a difference by helping customers and gaining valuable experience.
- Qualifications: Previous retail or customer service experience and strong communication skills.
The predicted salary is between 28000 - 28000 £ per year.
Ashton Recruitment is seeking a professional, friendly and organised Customer Service & Store Assistant to join their client's team based on the Castlereagh Road area of Belfast. This is a varied, customer-facing role where no two days are the same. You will support the day-to-day running of the store while assisting customers with a range of services including courier shipments, packaging, mailbox rental, printing, copying, scanning and general business support.
The successful candidate will be confident dealing with customers, have strong attention to detail and take pride in providing a high standard of service.
Key Responsibilities- Deliver excellent customer service and create a positive experience for every customer
- Process domestic and international courier shipments accurately
- Assist customers with printing, copying, scanning and document services
- Handle incoming mail and parcels for mailbox customers
- Promote and sell store products and services
- Process payments and maintain accurate records
- Support stock control, store administration and general daily operations
- Keep the store clean, professional and welcoming at all times
- Previous experience in retail, customer service or a similar customer-facing role
- Friendly, confident and professional communication skills
- Strong attention to detail and accuracy
- Good IT and administration skills
- Ability to work well both independently and as part of a team
- Reliable, organised and proactive approach
- Comfortable working in a busy, fast-paced environment
- Courier, logistics or shipping experience
- Print, copy or document service experience
- Cash handling or point-of-sale system experience
- Salary of £28,000 per annum
- Monday to Friday working hours
- Full training provided
- Varied and interesting role
- Supportive team environment
- Opportunity to develop within a growing business
This is an excellent opportunity for someone with strong customer service skills who enjoys helping people and working in a busy retail environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Store Assistant in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ashton Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ashton Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Store Assistant in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ashton Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Ashton Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ashton Recruitment!
How to prepare for a job interview at Ashton Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
