At a Glance
- Tasks: Investigate and resolve complaints in pensions and life assurance, ensuring fair outcomes for customers.
- Company: Join a leading global technology and business services provider in Belfast City Centre.
- Benefits: Permanent role with hybrid working, structured training, and excellent career progression opportunities.
- Other info: Enjoy a dynamic workplace with opportunities to specialise in life assurance and pensions.
- Why this job: Make a real difference in financial services while developing your career in a supportive environment.
- Qualifications: Experience in pensions, life assurance, or complaints handling; strong communication and analytical skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: Belfast City Centre
Salary: Depending on Experience
Hours: Monday to Friday, 9:00am to 5:00pm
Contract: Permanent
Looking to build a career within Financial Services? Ashton Recruitment is currently recruiting a number of Life & Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre. This is an excellent opportunity for individuals with experience in pensions administration, life assurance, protection products, financial services operations, customer resolutions or complaints handling to join a specialist team supporting some of the UK's leading financial services organisations.
You'll investigate and resolve complaints relating to pension and life assurance products, ensuring customers receive fair outcomes while working within a regulated FCA environment. Following successful completion of probation, hybrid working will be available.
Key Responsibilities- Investigate complaints relating to pensions, life assurance, whole-of-life and protection products
- Review policy documentation, customer records and correspondence to establish fair complaint outcomes
- Liaise with customers, Independent Financial Advisers (IFAs), pension providers and internal stakeholders
- Draft clear, professional and empathetic complaint response letters
- Manage complaints through to resolution within agreed service levels
- Ensure compliance with FCA regulations and internal governance procedures
- Maintain accurate case records and documentation
- Identify trends and contribute towards continuous improvement initiatives
- Experience within pensions administration, life assurance, financial services, insurance or complaints handling
- Strong written communication and investigation skills
- Excellent attention to detail
- Ability to work effectively within a regulated environment
- Strong analytical and problem-solving abilities
- Previous complaints handling experience within pensions, life assurance or insurance
- Knowledge of FCA complaint handling requirements
- Understanding of pension products, retirement planning or life assurance policies
- CeFA, R01, CF1 or other relevant financial services qualifications
- Permanent position with a global organisation
- Belfast City Centre location
- Hybrid working after probation
- Structured training and development programme
- Excellent career progression opportunities within financial services
- Opportunity to specialise within life assurance and pensions complaint resolution
Important Information: Any offer of employment will be subject to the successful completion of Fit and Proper Person checks in line with Financial Conduct Authority (FCA) requirements. These checks may include regulatory references, criminal record checks and verification of qualifications and employment history.
Ashton Recruitment is acting as a Recruitment Agency in relation to this vacancy.
Life & Pensions Complaints Handler employer: Ashton Recruitment
As a leading global technology and business services provider located in the heart of Belfast City Centre, we pride ourselves on fostering a supportive and dynamic work environment for our Life & Pensions Complaints Handlers. With a strong emphasis on employee growth through structured training programmes and excellent career progression opportunities, we offer a hybrid working model post-probation, ensuring a healthy work-life balance. Join us to be part of a specialist team dedicated to delivering fair outcomes for customers while thriving in a regulated financial services landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Life & Pensions Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who have experience in pensions or complaints handling. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and financial services. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you’ve successfully resolved complaints or improved processes. This will demonstrate your analytical abilities and attention to detail, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Life & Pensions Complaints Handler
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Life & Pensions Complaints Handler role. Highlight your experience in pensions administration or complaints handling, and show us how your skills match what we're looking for!
Show Off Your Communication Skills:Since strong written communication is key for this role, ensure your application is clear and professional. Use concise language and avoid jargon, so we can easily see your ability to draft complaint response letters.
Be Detail-Oriented:Attention to detail is crucial in this job. When filling out your application, double-check for any typos or errors. We want to see that you can maintain accurate case records and documentation right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions and life assurance products. Familiarise yourself with common complaints and how they should be handled, as well as FCA regulations. This will show that you're not just interested in the role but also understand the industry.
✨Showcase Your Communication Skills
Since you'll be dealing with customers and stakeholders, practice articulating your thoughts clearly and empathetically. Prepare examples from your past experiences where you successfully resolved complaints or communicated complex information effectively.
✨Be Detail-Oriented
Attention to detail is crucial in this role. During the interview, highlight instances where your meticulous nature helped prevent issues or led to successful outcomes. You might even want to bring a sample of your written communication, like a complaint response letter, to demonstrate your skills.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about how you would handle specific complaints or regulatory challenges. Practising these scenarios can help you feel more confident and articulate during the interview.
