At a Glance
- Tasks: Support customer service operations and ensure smooth delivery processes.
- Company: Rapidly growing courier and logistics organisation with a strong local presence.
- Benefits: Competitive hourly wage, supportive team environment, and potential for permanent position.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27300 - 27300 £ per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Customer Service Administrator TLNT1_NI employer: Ashton Recruitment
Join a dynamic and rapidly growing organisation in the courier and logistics sector, where your contributions as a Customer Service Administrator will be valued in a supportive and fast-paced environment. With a strong commitment to customer service and a focus on employee development, this company offers excellent growth opportunities and a collaborative work culture, all while being centrally located in Antrim. Enjoy a competitive salary and the chance to make a meaningful impact in a thriving local business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator TLNT1_NI
✨Tip Number 1
Get to know the company! Research their values and services so you can chat about how you fit into their culture during interviews. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries in real life.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to logistics. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our team directly!
We think you need these skills to ace Customer Service Administrator TLNT1_NI
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in administration or customer service, especially if you've worked in logistics or courier services before.
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Don’t forget to showcase any examples where you’ve successfully resolved customer queries or built rapport with clients.
Demonstrate Your Organisational Skills:This job requires a highly organised individual, so make sure to mention any experience you have managing multiple tasks or working in a fast-paced environment. We want to see how you keep everything running smoothly!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a logistics context. Be ready to discuss how you would handle common customer queries and issues, showcasing your problem-solving skills and empathy.
✨Familiarise Yourself with the Company
Research the organisation's services and values. Understanding their commitment to customer service and efficiency will help you align your answers with what they’re looking for, making you a more appealing candidate.
✨Show Off Your IT Skills
Since strong IT skills are essential, be prepared to talk about your experience with Microsoft Excel and Word. You might even want to mention any specific tasks you've accomplished using these tools that relate to data management or customer service.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is key. Share examples of how you've managed multiple tasks effectively in previous roles, especially under pressure, to show that you can thrive in their dynamic setting.
