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- Tasks: Support day-to-day operations by managing customer queries and processing requests.
- Company: Rapidly growing courier and logistics organisation with a strong local presence.
- Benefits: Competitive pay, supportive team environment, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and problem-solving.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27300 - 27300 £ per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Ashton Recruitment is acting as a recruitment agency.
Customer Service Administrator employer: Ashton Recruitment
Contact Detail:
Ashton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the logistics sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable handling queries and issues.
✨Tip Number 3
Be proactive during interviews! Prepare questions that show your understanding of the logistics industry and how you can contribute to their operations. This demonstrates your enthusiasm and readiness to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in administration or customer service, especially if you've worked in logistics before. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your IT Proficiency: We’re looking for someone who’s comfortable with Microsoft Excel and Word. Make sure to mention any specific software or systems you’ve used in previous roles that relate to data management or customer service. This will show us you're ready to hit the ground running!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their operations in the courier and logistics sector, especially how they handle customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Customer Service Administrator, communication is key. Prepare examples of how you've effectively communicated with customers or resolved issues in the past. Practise articulating your thoughts clearly, as this will demonstrate your ability to build rapport and handle queries professionally.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you had to manage multiple tasks or resolve a customer issue under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your calm, solutions-focused approach.
✨Demonstrate Your IT Proficiency
Since the role requires strong IT skills, be prepared to discuss your experience with Microsoft Excel and Word. You might even want to brush up on any relevant software used in logistics. Showing that you're comfortable with technology will reassure them that you can handle the administrative aspects of the job.