At a Glance
- Tasks: Support customers, process orders, and ensure smooth deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay, full-time hours, and opportunities for overtime.
- Other info: Great opportunity for career growth in a busy, supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime); Flexibility to cover additional shifts when required.
Retail and Wholesale Customer Service Assistant in Belfast employer: Ashton Recruitment
As a leading fresh produce and food distribution business in Belfast, we pride ourselves on fostering a dynamic work environment that values teamwork and exceptional customer service. Our employees enjoy competitive pay, a supportive culture, and opportunities for professional growth, all while contributing to a company renowned for its quality and reliability in the foodservice sector. Join us to be part of a dedicated team that thrives on delivering excellence and building lasting customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Wholesale Customer Service Assistant in Belfast
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and makes it easier for us to keep track of your application.
We think you need these skills to ace Retail and Wholesale Customer Service Assistant in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Operative role. We love a bit of personality, so let your enthusiasm for the job come through.
Show Off Your Skills:In your application, mention your IT skills and any experience with order processing or customer queries. We’re looking for someone who can hit the ground running, so highlight anything that makes you stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to get your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you've handled difficult customers in the past and what strategies you used to resolve their issues. This will show that you understand the importance of excellent service in a fast-paced environment.
✨Familiarise Yourself with the Company
Do some research on the fresh produce and food distribution business you're applying to. Understand their values, products, and the sectors they serve. This knowledge will help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Common Questions
Think about common interview questions related to customer service, such as how you would handle a specific customer query or how you prioritise tasks. Practising your responses can help you feel more confident and articulate during the interview.
✨Showcase Your Teamwork Skills
Since the role involves working closely with sales and operations teams, be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlighting your ability to work as part of a team will make you stand out as a candidate.
