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- Tasks: Manage complaints, prepare documentation, and support regulatory processes in a professional environment.
- Company: Join The Bar of Northern Ireland, a respected body for barristers.
- Benefits: Permanent role with competitive salary and exposure to senior stakeholders.
- Why this job: Shape processes in an evolving regulatory function and make a real impact.
- Qualifications: Degree level education and 3 years' experience in administrative or regulatory roles.
- Other info: Great opportunity for career growth in legal and governance sectors.
The predicted salary is between 30000 - 40000 £ per year.
Location: Belfast City Centre
Hours: 37.5 hours per week (Monday-Friday)
Contract: Permanent
Salary: On Request
About The Bar of Northern Ireland
The Bar of Northern Ireland is the professional body representing barristers in Northern Ireland. It plays a key role in supporting the profession, upholding standards and ensuring effective regulation within the legal system.
Due to recent legislative changes, the organisation is expanding its regulatory function and is seeking a Regulation & Complaints Support Officer to join the team.
The Role
This is a key administrative and coordination role within the regulatory function, focused on the triage and management of complaints. You will act as a central point in the complaints process, reviewing incoming cases, gathering relevant information and preparing documentation for Committee review. While this is not a decision-making role, you will play a critical part in ensuring complaints are handled accurately, professionally and in line with regulatory requirements. The role offers the opportunity to develop and shape processes, particularly as the function evolves following recent changes in legislation.
Key Responsibilities (Indicative and not exhaustive)
- Manage the initial triage of complaints, ensuring all relevant information is gathered and organised
- Prepare case summaries and supporting documentation for Committee review
- Draft professional correspondence and responses to stakeholders
- Liaise with:
- Complainants
- Barristers
- Internal Committees and senior stakeholders
About You
You will come from a strong administrative, complaints, or regulatory background and be comfortable working in a structured, process-driven environment.
Essential:
- Educated to at least degree level or equivalent (equivalence may be demonstrated through experience)
- A minimum of GCSE Grade B or above in Maths and English
- A minimum of 3 years' experience gained within the last immediate 5 years in each of the following:
- Demonstrable experience of working with processes and systems in a professional, service-oriented environment.
- Demonstrable experience working in a busy professional, administrative environment, to include:
- proficiency with the Microsoft Office package, especially in Word and Excel,
- working to strict and conflicting deadlines and working well under pressure,
- accurate and appropriate written and oral communication with senior professionals,
- complaints handling.
Desirable:
- Experience in developing databases and providing statistical analysis of same.
- Complaints Handling qualification
- Demonstrable experience working in a busy professional, regulatory environment
- Experience of minute taking at senior level complex meetings.
- Demonstrable experience in complaints handling administration.
- Knowledge of Excel and/or Power BI
Why Apply?
- Opportunity to join a highly respected professional body
- Play a key role in an evolving regulatory function
- Gain exposure to senior stakeholders and committee-level work
- Opportunity to shape processes and add real value
- Strong platform for candidates interested in regulatory, governance, or legal environments
Ashton Recruitment is acting as a Recruitment Agency.
Regulation & Complaints Support Officer in Belfast employer: Ashton Recruitment
Contact Detail:
Ashton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulation & Complaints Support Officer in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the legal and regulatory fields, especially those connected to The Bar of Northern Ireland. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of complaints handling and regulatory processes. We want you to show off your skills and experience, so think of examples that highlight your ability to manage complaints effectively.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website for the best chance at landing the job. We make it easy for you to showcase your skills and experience directly to the hiring team, so don’t miss out!
We think you need these skills to ace Regulation & Complaints Support Officer in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Regulation & Complaints Support Officer role. Highlight your relevant experience in complaints handling and administrative tasks, showing us how you fit the bill perfectly!
Showcase Your Skills: Don’t forget to mention your proficiency with Microsoft Office, especially Word and Excel. We want to see how you can manage processes and systems effectively, so give us examples of your past experiences that demonstrate these skills.
Be Professional and Clear: When drafting your application, keep your language professional yet approachable. We’re looking for clear communication, so make sure your writing is concise and free of jargon. This will show us you can handle correspondence with stakeholders like a pro!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you don’t miss out on any important updates regarding your application!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you understand the role of a Regulation & Complaints Support Officer. Familiarise yourself with the complaints process and regulatory requirements. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your administrative skills, particularly in complaints handling. Highlight how you've managed processes and systems effectively, as this is crucial for the role.
✨Practice Professional Communication
Since you'll be drafting correspondence and liaising with various stakeholders, practice articulating your thoughts clearly and professionally. Consider doing mock interviews with a friend to refine your communication style.
✨Be Ready to Discuss Improvements
Think about times when you've assessed and improved processes in your previous roles. Be prepared to discuss these experiences during the interview, as the organisation is looking for someone who can contribute to developing and shaping their processes.