Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle pensions complaints and provide excellent customer service.
- Company: Leading global tech and business services provider in Belfast.
- Benefits: Permanent role, hybrid working, structured training, and career development.
- Why this job: Join a specialist team and make a difference in financial services.
- Qualifications: Experience in life/pensions administration and strong communication skills.
- Other info: Dynamic environment with opportunities for growth and improvement.
The predicted salary is between 2000 - 2500 £ per month.
Overview
Pension Complaints Handler - Belfast (Hybrid after 3 Months)
Location: Belfast City Centre (Hybrid working after 3 months)
Job Type: Permanent, Full-Time
Salary: £2,000 - £2,500 per month
Hours: Monday to Friday, 9:00am - 5:00pm
Ashton Recruitment is recruiting Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre. The organisation delivers complaints handling and customer service solutions across the financial services, life assurance and pensions sectors, supporting major UK clients. This role is ideal for candidates with experience in life and pensions administration, financial services complaints handling or regulated customer service who are looking for a long-term, permanent position with hybrid working.
Responsibilities
- Handle pensions and life assurance complaints from policyholders and Independent Financial Advisers (IFAs)
- Respond to complaints via written correspondence, email and internal systems
- Prioritise and manage cases in line with the Work Management System and SLAs
- Liaise with internal teams and external stakeholders to reach fair and compliant resolutions
- Draft clear, professional and empathetic written responses to customers
- Proactively update customers on complaint progress and any delays
- Ensure all complaints are handled in line with FCA regulations and financial services legislation
- Maintain data protection, confidentiality and fraud prevention standards
- Support continuous improvement by identifying trends and process enhancements
Essential Skills & Experience
- Proven experience in life and/or pensions administration
- Background in financial services, insurance or pensions
- Strong written communication skills and high attention to detail
- Ability to work within a regulated, compliance-driven environment
Desirable Experience & Qualifications
- Previous experience as a Complaints Handler (Life & Pensions or Financial Services)
- Knowledge of FCA complaint handling procedures
- CeFA qualification completed or willingness to work towards it
What’s on Offer
- Permanent role with a global, well-established organisation
- Hybrid working after 3 months
- Structured training and long-term career development
- Experience within a specialist pensions and financial services complaints team
Pensions Complaints Handler (Hybrid) in Belfast employer: Ashton Recruitment
Contact Detail:
Ashton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler (Hybrid) in Belfast
✨Tip Number 1
Network like a pro! Reach out to people in the pensions and financial services sector on LinkedIn. A friendly message can go a long way, and you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for complaints handlers and practice your responses. We want you to showcase your experience in life and pensions administration confidently.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Pensions Complaints Handler (Hybrid) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pensions Complaints Handler role. Highlight your experience in life and pensions administration, and showcase your strong written communication skills. We want to see how you fit into our team!
Showcase Your Empathy: Since you'll be handling complaints, it's crucial to demonstrate your ability to draft clear and empathetic responses. Use examples from your past experiences where you've successfully resolved customer issues. This will show us you're the right fit for the role!
Be Detail-Oriented: Attention to detail is key in this role, especially when managing cases and ensuring compliance with FCA regulations. Make sure your application is free of errors and clearly structured. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions and life assurance. Familiarise yourself with common complaints and the FCA regulations that govern them. This will show that you're not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
Since you'll be drafting responses to customers, it's crucial to demonstrate your written communication skills during the interview. Prepare examples of how you've handled complaints in the past, focusing on clarity and empathy in your responses.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate how you'd handle specific complaints. Think about past experiences where you resolved issues effectively and be ready to discuss your thought process.
✨Highlight Your Attention to Detail
In a role that requires high attention to detail, be prepared to discuss how you ensure accuracy in your work. Bring examples of how you've maintained compliance and data protection standards in previous roles to the table.
