Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle pensions and life assurance complaints, ensuring fair resolutions.
- Company: Join a leading global tech and business services provider in Belfast.
- Benefits: Competitive salary, hybrid working after 3 months, and structured training.
- Why this job: Make a real difference in customer service within the financial sector.
- Qualifications: Experience in life/pensions administration and strong written communication skills.
- Other info: Long-term career development opportunities in a supportive team.
The predicted salary is between 2000 - 2500 £ per month.
Location: Belfast City Centre (Hybrid working after 3 months)
Job Type: Permanent, Full-Time
Salary: £2,000 - £2,500 per month
Hours: Monday to Friday, 9:00am - 5:00pm
Ashton Recruitment is recruiting Pensions Complaints Handlers on behalf of a leading global technology and business services provider based in Belfast City Centre. The organisation delivers complaints handling and customer service solutions across the financial services, life assurance and pensions sectors, supporting major UK clients. This role is ideal for candidates with experience in life and pensions administration, financial services complaints handling or regulated customer service who are looking for a long-term, permanent position with hybrid working.
Key Responsibilities - Pensions & Financial Services Complaints- Handle pensions and life assurance complaints from policyholders and Independent Financial Advisers (IFAs)
- Respond to complaints via written correspondence, email and internal systems
- Prioritise and manage cases in line with the Work Management System and SLAs
- Liaise with internal teams and external stakeholders to reach fair and compliant resolutions
- Draft clear, professional and empathetic written responses to customers
- Proactively update customers on complaint progress and any delays
- Ensure all complaints are handled in line with FCA regulations and financial services legislation
- Maintain data protection, confidentiality and fraud prevention standards
- Support continuous improvement by identifying trends and process enhancements
- Proven experience in life and/or pensions administration
- Background in financial services, insurance or pensions
- Strong written communication skills and high attention to detail
- Ability to work within a regulated, compliance-driven environment
- Previous experience as a Complaints Handler (Life & Pensions or Financial Services)
- Knowledge of FCA complaint handling procedures
- CeFA qualification completed or willingness to work towards it
- Permanent role with a global, well-established organisation
- Hybrid working after 3 months
- Structured training and long-term career development
- Experience within a specialist pensions and financial services complaints team
Pensions Complaints Handler - Financial Services (Hybrid) in Belfast employer: Ashton Recruitment
Contact Detail:
Ashton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pensions Complaints Handler - Financial Services (Hybrid) in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector, especially those who know about pensions. A friendly chat can lead to insider info on job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaints handling and financial services. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your skills! Bring along examples of how you've successfully handled complaints in the past. This will demonstrate your experience and ability to manage challenging situations effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Pensions Complaints Handler - Financial Services (Hybrid) in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Pensions Complaints Handler role. Highlight your experience in life and pensions administration, and showcase your strong written communication skills. We want to see how you fit into our team!
Showcase Your Empathy: Since you'll be handling complaints, it's crucial to demonstrate your ability to draft clear and empathetic responses. Use examples from your past experiences where you've successfully resolved customer issues. This will show us you're the right fit for the role!
Be Detail-Oriented: Attention to detail is key in this role, especially when managing cases and ensuring compliance with FCA regulations. Make sure your application is free of errors and clearly structured. We appreciate candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of pensions and financial services. Understand the common complaints that arise in this sector and be ready to discuss how you would handle them. This shows you're not just familiar with the role but genuinely interested in the industry.
✨Showcase Your Communication Skills
Since you'll be drafting responses and liaising with various stakeholders, practice articulating your thoughts clearly and empathetically. Consider preparing a few examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Familiarise Yourself with FCA Regulations
Understanding the Financial Conduct Authority (FCA) regulations is crucial for this role. Take some time to read up on their complaint handling procedures and be prepared to discuss how you would ensure compliance in your work.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
