At a Glance
- Tasks: Support customers, process orders, and ensure smooth deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay, full-time hours, and opportunities for overtime.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime); Flexibility to cover additional shifts when required.
Full Time Customer Service Advisor/administrator in Belfast employer: Ashton Recruitment
As a leading fresh produce and food distribution business in Belfast, we pride ourselves on fostering a dynamic work environment that values teamwork and exceptional customer service. Our employees enjoy competitive pay, a supportive culture, and opportunities for professional growth, all while contributing to a company renowned for its quality and reliability in the foodservice sector. Join us to be part of a dedicated team that thrives on delivering excellence and making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Full Time Customer Service Advisor/administrator in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, being able to articulate your thoughts clearly and confidently will set you apart. Try mock interviews with friends or family!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Full Time Customer Service Advisor/administrator in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Service Advisor role. We love a bit of personality, so let your enthusiasm for the position come through.
Be Clear and Concise:When filling out your application, keep it straightforward. We appreciate clarity, so make sure your answers are easy to read and get straight to the point. No need for fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, resolve conflicts, and ensure satisfaction. This role is all about delivering excellent service, so showing that you understand what that means will impress them.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s reputation in the food distribution sector. Knowing their values, products, and customer base will help you tailor your answers and show genuine interest. Plus, it’ll give you some great talking points during the interview.
✨Prepare for Role-Specific Questions
Think about the key responsibilities listed in the job description and prepare examples from your past experience that demonstrate your skills. Whether it's processing orders or maintaining customer relationships, having specific examples ready will make you stand out.
✨Show Off Your IT Skills
Since good IT skills are essential for this role, be prepared to discuss your experience with MS Office and Excel. If you have any specific achievements or projects where you used these tools effectively, share those. It’ll show you’re not just capable but also confident in using technology to enhance customer service.
