At a Glance
- Tasks: Support customers, process orders, and ensure smooth deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay, full-time hours, and opportunities for overtime.
- Other info: Great opportunity for career growth in a busy, supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast
Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime); Flexibility to cover additional shifts when required.
Customer Services Assistant - Retail Services in Belfast employer: Ashton Recruitment
Join a leading fresh produce and food distribution business in Belfast, where your role as a Customer Services Assistant will be pivotal in delivering exceptional service to our valued customers. Enjoy a supportive work culture that prioritises employee growth, with opportunities for training and development, all while working in a dynamic environment that values teamwork and communication. With competitive pay and a structured work schedule, this is an excellent opportunity for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant - Retail Services in Belfast
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle common queries or complaints. Being prepared will boost your confidence and demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Services Assistant - Retail Services in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had, so we can see how you fit into our team.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Show Off Your Skills:Don’t forget to mention your IT skills, especially with MS Office and Excel. We love seeing candidates who are organised and detail-oriented, so give us examples of how you've used these skills in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows initiative!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers or resolve complaints, as this role is all about delivering excellent service.
✨Familiarise Yourself with the Company
Do a bit of research on the fresh produce and food distribution business. Understanding their reputation for quality and service will help you tailor your answers and show that you're genuinely interested in the role.
✨Show Off Your IT Skills
Since good IT skills are essential, be prepared to talk about your experience with MS Office and Excel. Maybe even mention specific tasks you've accomplished using these tools to demonstrate your proficiency.
✨Prepare for Teamwork Questions
This job requires working closely with sales and operations teams, so think of examples where you've successfully collaborated with others. Highlight your ability to work independently too, as they value flexibility in a busy environment.
