At a Glance
- Tasks: Support customers, process orders, and ensure smooth deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay, full-time hours, and opportunities for overtime.
- Other info: Great opportunity for career growth in a busy, supportive environment.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours
Monday to Friday, 9:30am - 5:30pm
Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Flexibility to cover additional shifts when required
Customer Service Operative in Belfast employer: Ashton Recruitment
Join a leading fresh produce and food distribution business in Belfast, where your role as a Customer Service Operative will be pivotal in delivering exceptional service to our valued customers. Enjoy a supportive work culture that prioritises employee growth, with opportunities for overtime and flexible shifts, all while being part of a reputable company known for its commitment to quality and reliability in the food industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative in Belfast
✨Tip Number 1
Get to know the company! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Service Operative in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Operative role. Highlight your previous experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your skills align with what we're looking for. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your strong communication skills. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you handle difficult customers, process orders, and maintain relationships. This will show that you understand the role and can contribute positively.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s reputation in the food distribution sector. Knowing their values and what they stand for will help you align your answers with their expectations and demonstrate your genuine interest.
✨Show Off Your IT Skills
Since good IT skills are essential for this role, be prepared to talk about your experience with MS Office and Excel. Maybe even mention specific tasks you've accomplished using these tools to highlight your proficiency.
✨Prepare for Scenario Questions
Think of examples from your past experiences where you successfully handled customer queries or worked under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
