At a Glance
- Tasks: Support customers, process orders, and ensure smooth deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay of £13.50 per hour, permanent role, and overtime opportunities.
- Other info: Flexible working hours with potential for additional shifts.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Experience in customer service, strong communication skills, and good IT knowledge.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm; Every 3rd Sunday, 1:00pm - 5:30pm (overtime); Flexibility to cover additional shifts when required.
Customer Service Associate - Fulltime, Permanent in Belfast employer: Ashton Recruitment
As a leading fresh produce and food distribution business in Belfast, we pride ourselves on our commitment to quality and exceptional customer service. Our supportive work culture fosters collaboration and growth, offering employees opportunities for professional development while enjoying a competitive salary and flexible working hours. Join us to be part of a dynamic team that values your contributions and encourages a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Associate - Fulltime, Permanent in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they’re in the food distribution sector. This will help you tailor your conversations and show that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Be ready to showcase your organisational skills! Think of examples from your past experiences where you’ve successfully managed multiple tasks or handled customer queries efficiently. This will demonstrate your ability to thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Associate - Fulltime, Permanent in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had, so we can see how you fit into our team.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our fast-paced environment. Keep it friendly and professional!
Show Off Your Skills:Don’t forget to mention your IT skills, especially with MS Office and Excel. We love candidates who are organised and detail-oriented, so give us examples of how you've used these skills in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ashton Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific role they play in the food distribution industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This is crucial for a Customer Service Associate role, so make sure to emphasise your ability to build strong relationships.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle complaints or manage multiple tasks. Practising your responses can help you feel more confident and articulate during the actual interview. Remember, clarity and confidence are key!
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and arrive on time for your interview. Being punctual shows respect for the interviewer's time and demonstrates your professionalism. Plus, looking the part can boost your confidence as you walk into the room.
