At a Glance
- Tasks: Support customers, process orders, and ensure efficient deliveries in a fast-paced environment.
- Company: Leading fresh produce and food distribution business with a strong reputation.
- Benefits: Competitive pay of £13.50 per hour, Monday to Friday schedule, and overtime opportunities.
- Other info: Opportunity for growth in a busy, supportive workplace.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Experience in customer service, strong communication skills, and good IT proficiency.
The predicted salary is between 26325 - 26325 € per year.
Customer Service Operative Belfast Full-Time | Permanent | £13.50 per hour/£26,325 per annum
Working Hours: Monday to Friday, 9:30am - 5:30pm, Every 3rd Sunday, 1:00pm - 5:30pm (overtime)
Ashton Recruitment is currently recruiting on behalf of a leading fresh produce and food distribution business based in Belfast for a Customer Service Operative to join their growing team. Supplying the foodservice, wholesale and retail sectors across Northern Ireland, our client has built a strong reputation for quality, service and reliability within the industry. This is an excellent opportunity for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The Role
Working closely with the sales and operations teams, you will play a key role in supporting customers, processing orders and ensuring deliveries and enquiries are handled efficiently.
Key Responsibilities
- Processing telephone and email orders accurately
- Providing support to the sales team
- Assisting customers with pricing, products and general enquiries
- Building and maintaining strong customer relationships
- Acting as a first point of contact for customer queries and deliveries
- Liaising with warehouse staff to ensure orders are fulfilled correctly
- Maintaining customer buying platforms, pricing and product information
- Supporting promotional activity and sales campaigns
What We're Looking For
- Previous experience within a customer service or office-based role
- Strong communication and telephone manner
- Good IT skills including MS Office and Excel
- Excellent organisational skills and attention to detail
- Ability to work independently and as part of a team
- Comfortable working in a busy, deadline-driven environment
- Experience within foodservice, wholesale or order processing would be advantageous
Working Hours: Monday to Friday, 9:30am - 5:30pm, Every 3rd Sunday, 1:00pm - 5:30pm (overtime). Flexibility to cover additional shifts when required.
Customer Service Advisor (Full-time) Monday - Friday in Belfast employer: Ashton Recruitment
Join a leading fresh produce and food distribution business in Belfast, where your role as a Customer Service Advisor will be pivotal in delivering exceptional service to our valued customers. Enjoy a supportive work culture that prioritises employee growth, with opportunities for training and development, all while working in a dynamic environment that values teamwork and communication. With competitive pay and a structured Monday to Friday schedule, plus the chance for overtime, this is an excellent opportunity for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor (Full-time) Monday - Friday in Belfast
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common customer service scenarios. This will help you articulate your experience and demonstrate how you handle challenges in a fast-paced environment.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Advisor (Full-time) Monday - Friday in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer queries and built relationships in previous roles, so don’t hold back!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Customer Service Advisor role. Share specific examples of how you’ve excelled in fast-paced environments.
Show Off Your IT Skills:Since we’re looking for someone with good IT skills, make sure to mention your proficiency in MS Office and Excel. If you have any experience with customer management systems, definitely include that too!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ashton Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the specific role they play in the food distribution industry. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you resolved a customer issue or went above and beyond to ensure satisfaction. This will demonstrate your ability to handle the responsibilities of the position.
✨Brush Up on Your IT Skills
As the job requires good IT skills, especially with MS Office and Excel, make sure you're comfortable discussing your proficiency in these areas. You might even want to practice using Excel functions or creating a simple spreadsheet to showcase your skills if asked.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, what a typical day looks like, or how success is measured in the role. This shows that you're engaged and serious about the opportunity.
