At a Glance
- Tasks: Manage customer orders and ensure timely delivery while supporting the customer service team.
- Company: Join a leading organisation in animal nutrition and farm management.
- Benefits: Competitive pay, permanent position, and a dynamic work environment.
- Other info: Opportunities for growth and improvement in a supportive team.
- Why this job: Be part of a fast-paced team making a real difference in customer service.
- Qualifications: Experience in customer service or order processing with strong communication skills.
The predicted salary is between 13.33 - 13.33 £ per hour.
Ashton Recruitment are currently recruiting for a Customer Order Coordinator to join our client, a well-established organisation based in the Clarendon Dock area of Belfast.
Position: Customer Order Coordinator
Location: Belfast (with very occasional travel within Ireland and the UK)
Duration: Permanent
Pay Rate: £13.33 per hour
Hours of work: Monday - Friday, 08:00-17:00
This is an excellent opportunity for someone with strong customer service, administration and order processing experience to join a busy, fast-paced team where accuracy, communication and organisation are key. The successful candidate will play an important role in supporting customers from order placement through to delivery, ensuring information is processed accurately and internal teams are kept updated.
Key Responsibilities:
- Process and manage customer orders efficiently, ensuring accuracy and timely delivery.
- Liaise with internal teams including planning, production, and finance to resolve queries and prioritize orders.
- Track order progress and update customers as required.
- Support the customer service team in daily operations and ensure smooth workflow.
- Provide excellent customer service, maintaining a high level of responsiveness and professionalism.
- Identify opportunities to improve customer service processes and contribute to continuous improvement initiatives.
- Collaborate closely with the Customer Manager and peers to ensure team objectives are met.
Essential criteria:
- Previous experience in customer service, order processing or administration.
- Strong communication and organisational skills.
- Ability to work accurately in a fast-paced environment.
- Confident using internal systems, with ERP experience desirable.
- Proactive, team-focused and able to prioritise workload effectively.
- Experience within animal feed, agriculture, logistics, manufacturing or FMCG would be advantageous.
Desirable:
- Experience working with order management or ERP systems.
- Background in animal nutrition, agriculture, feed, production or supply chain.
Ashton Recruitment is acting as an Employment Business.
Customer Order Coordinator JBLE1_NI in Belfast employer: Ashton Recruitment
Ashton Recruitment is an excellent employer, offering a supportive work culture where teamwork and skill development are prioritised. Located in the vibrant city of Belfast, employees benefit from flexible hours and competitive pay, making it an ideal place for those seeking meaningful and rewarding employment in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Order Coordinator JBLE1_NI in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ashton Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ashton Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Order Coordinator JBLE1_NI in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ashton Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Ashton Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ashton Recruitment!
How to prepare for a job interview at Ashton Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
