At a Glance
- Tasks: Support customers with queries and coordinate parcel deliveries in a fast-paced environment.
- Company: Join a rapidly growing courier and logistics company known for excellent customer service.
- Benefits: Earn £13.19 per hour with potential for permanent placement and career growth.
- Other info: Work Monday to Friday, 09:00-17:00, in a supportive and collaborative atmosphere.
- Why this job: Be part of a dynamic team making a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27000 - 28000 € per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Ashton Recruitment is acting as a recruitment agency.
Immediate Start! Customer Service Advisors in Antrim employer: Ashton Recruitment
Join a dynamic and rapidly growing organisation in the courier and logistics sector, where your contributions as a Customer Service Administrator will be valued and recognised. With a strong commitment to customer service and a supportive work culture, you will benefit from opportunities for professional growth and development while working in a fast-paced environment that prioritises teamwork and efficiency. Located in Antrim, this role offers a competitive salary and the chance to be part of a company that is dedicated to delivering exceptional service across Northern Ireland and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Start! Customer Service Advisors in Antrim
✨Tip Number 1
Get to know the company! Research their values and services, especially in the courier and logistics sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable handling queries and issues.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your understanding of the logistics industry and how you can contribute to their operations. This will demonstrate your enthusiasm and readiness to jump in.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and stay updated on your progress. Plus, it shows you're serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Immediate Start! Customer Service Advisors in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in customer service and administration, especially if you've worked in logistics before. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills:Since this role is all about communication, be sure to showcase your written and verbal skills in your application. Use clear and concise language, and don’t forget to mention any experience you have in resolving customer queries effectively. We love a good communicator!
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with technology, so make sure to mention your skills in Microsoft Excel and Word. If you’ve used any other systems or software in previous roles, let us know! It’ll help us see how you can hit the ground running.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their operations in the courier and logistics sector, and be ready to discuss how your skills can contribute to their customer service excellence.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated with customers or resolved issues in previous roles. Practice articulating your thoughts clearly and confidently.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks in a fast-paced environment. Share specific instances where you successfully juggled various responsibilities while maintaining accuracy and efficiency.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to handle customer queries or logistical challenges, and explain how you approached them. This will show your solutions-focused mindset.
