At a Glance
- Tasks: Assist customers with queries and ensure smooth delivery operations.
- Company: Rapidly growing courier and logistics organisation in Northern Ireland.
- Benefits: Competitive pay, supportive team environment, and potential for permanent role.
- Other info: Fast-paced work environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27300 - 27300 € per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Ashton Recruitment is acting as a recruitment agency.
Customer Service Representative (Fix Term in Antrim employer: Ashton Recruitment
Join a dynamic and rapidly growing organisation in the courier and logistics sector, where your contributions as a Customer Service Administrator will be valued in a supportive and fast-paced environment. With a strong commitment to customer service and a focus on employee development, this company offers excellent growth opportunities and a collaborative work culture, making it an ideal place for those seeking meaningful and rewarding employment in Antrim.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative (Fix Term in Antrim
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service Representative (Fix Term in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in customer service and administration, especially if you've worked in logistics or courier services before.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any typos or errors.
Highlight Your IT Proficiency:Mention your experience with Microsoft Excel and Word, as well as any other relevant software. If you have experience managing data in a high-volume environment, be sure to include that too!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Familiarise yourself with the company and its services. Understand their role in the courier and logistics sector, and be ready to discuss how your skills can contribute to their commitment to customer service.
✨Showcase Your Communication Skills
As a Customer Service Representative, communication is key. Prepare examples of how you've effectively handled customer queries or issues in the past, highlighting your ability to build rapport and resolve problems.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks in a fast-paced environment. Share specific strategies you use to stay organised and ensure accuracy, especially when dealing with high volumes of data.
✨Stay Calm Under Pressure
Prepare for situational questions that assess your ability to remain calm and solutions-focused during challenging scenarios. Think of examples where you successfully navigated stressful situations while maintaining a high standard of service.
