At a Glance
- Tasks: Support customers with queries and coordinate parcel deliveries in a fast-paced environment.
- Company: Rapidly growing logistics company known for excellent customer service.
- Benefits: Competitive pay, Monday to Friday hours, and potential for permanent position.
- Other info: Opportunity to develop skills in a supportive and busy environment.
- Why this job: Join a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27000 - 28000 € per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Ashton Recruitment is acting as a recruitment agency.
Customer Service Advisor - Social Care in Antrim employer: Ashton Recruitment
As a leading player in the courier and logistics sector, our client offers a dynamic work environment in Antrim where employees are valued for their contributions to customer service excellence. With a strong commitment to employee development, the company provides opportunities for growth and advancement, alongside a supportive team culture that prioritises collaboration and efficiency. Join us to be part of a rapidly growing organisation that not only values your skills but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Social Care in Antrim
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show that you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable with common customer scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Service Advisor - Social Care in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous experience in customer service or administration, especially if it’s in logistics. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your IT Proficiency:We’re looking for someone who’s comfortable with technology, especially Microsoft Excel and Word. Make sure to mention any relevant IT skills or experiences that showcase your ability to handle data and systems efficiently.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Familiarise yourself with their operations in the courier and logistics sector, especially how they handle customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. Prepare examples from your past experiences where you've effectively resolved customer queries or built rapport with clients. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced environment, being organised is crucial. Think of times when you've managed multiple tasks or handled high volumes of work efficiently. Be ready to discuss how you prioritise tasks and maintain accuracy under pressure.
✨Be Solutions-Focused
Employers love candidates who can think on their feet. Prepare to discuss how you've approached problem-solving in previous roles. Highlight your ability to stay calm under pressure and provide examples of how you've turned challenges into opportunities for improvement.
