At a Glance
- Tasks: Assist customers with queries and ensure smooth parcel delivery operations.
- Company: Rapidly growing courier and logistics organisation with a strong local presence.
- Benefits: Competitive pay, supportive team environment, and potential for permanent role.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real difference in customer service.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27000 - 28000 € per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Ashton Recruitment is acting as a recruitment agency.
Customer Service Advisor - Fixed Term Contract - Immediate Start in Antrim employer: Ashton Recruitment
Join a dynamic and rapidly growing organisation in the courier and logistics sector, where your contributions as a Customer Service Advisor will be valued in a supportive and fast-paced environment. With a strong commitment to customer service and a focus on employee development, this company offers excellent growth opportunities and a collaborative work culture that prioritises teamwork and efficiency. Located in Antrim, you will enjoy a role that not only provides meaningful work but also allows you to make a real impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Fixed Term Contract - Immediate Start in Antrim
✨Tip Number 1
Get to know the company! Research their values and services so you can chat about how you fit into their culture during interviews. It shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! We want to see your application directly, and it makes it easier for us to keep track of your progress. Plus, it shows you're keen on joining our team!
We think you need these skills to ace Customer Service Advisor - Fixed Term Contract - Immediate Start in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience in customer service and administration, especially if you've worked in logistics or courier services before.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, use your application to demonstrate these skills. Keep your language clear and professional, and make sure to proofread for any typos or errors.
Highlight Your IT Proficiency:Mention your experience with Microsoft Excel and Word, as well as any other relevant software. If you have experience managing data in a high-volume environment, be sure to include that too!
Apply Through Our Website:We encourage you to submit your application through our website for the best chance of being noticed. It’s quick and easy, and we can’t wait to see what you bring to the team!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the company and its services. Research their operations in the courier and logistics sector, especially how they handle customer service. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
As a Customer Service Advisor, communication is key. Practice articulating your thoughts clearly and concisely. You might even want to prepare examples of how you've successfully resolved customer queries in the past. This will demonstrate your ability to build rapport and handle issues professionally.
✨Get Familiar with the Tools
Brush up on your IT skills, particularly in Microsoft Excel and Word. If you can, try to get a basic understanding of any systems they might use for tracking consignments and collections. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Stay Calm and Collected
Interviews can be nerve-wracking, especially in a fast-paced environment like logistics. Practice staying calm under pressure by simulating interview scenarios with a friend. Focus on your solutions-oriented approach to problem-solving, as this is crucial for the role.
