At a Glance
- Tasks: Support day-to-day operations by managing customer queries and processing requests.
- Company: Rapidly growing courier and logistics organisation with a strong local presence.
- Benefits: Competitive pay, Monday to Friday hours, and potential for permanent position.
- Other info: Opportunity to work in a supportive team with career growth potential.
- Why this job: Join a dynamic team and enhance your customer service skills in a fast-paced environment.
- Qualifications: Strong communication skills and previous customer service experience preferred.
The predicted salary is between 27300 - 27300 € per year.
Location: Antrim
Hours: Monday - Friday, 09:00-17:00
Contract: Temporary - Permanent
Salary: £13.19 per hour
Our client is a well-established and rapidly growing organisation within the courier and logistics sector, supporting businesses and individuals with reliable parcel delivery and distribution services across Northern Ireland and beyond. Operating in a fast-paced, service-driven environment, they are known for their strong local presence, commitment to customer service, and ability to handle high volumes of deliveries efficiently. Due to continued growth, they are seeking a Customer Service Administrator to join their team and support day-to-day operations.
Key Responsibilities (Not exhaustive)
- Ensure all calls, emails, online enquiries, and collection requests are responded to within agreed service levels
- Process and coordinate customer freight and collection requests accurately, ensuring all details are captured correctly
- Liaise with customers, drivers, and internal teams to ensure smooth movement and delivery of parcels
- Provide administrative support to the Sales Team, including logging and maintaining accurate sales lead information
- Monitor and update internal systems to track consignments, collections, and customer requests
- Resolve customer queries and issues efficiently, maintaining a high standard of service at all times
- Maintain a strong understanding of systems, processes, and operational procedures to support service delivery and continuous improvement
Essential Criteria
- Excellent written and verbal communication skills
- Previous administration or customer service experience (logistics/courier experience desirable)
- Good geographical knowledge of Northern Ireland, particularly for routing and collections
- Strong IT skills, including proficiency in Microsoft Excel and Word
- Ability to work accurately with data and systems in a high-volume environment
Person Specification
- Strong communicator with the ability to build rapport with customers, drivers, and internal teams
- Customer-focused with the ability to handle queries and issues in a professional and empathetic manner
- Highly organised with the ability to manage multiple tasks in a fast-paced environment
- Calm under pressure with a solutions-focused approach
- Reliable and adaptable, with a proactive attitude to problem-solving
Customer Service Administrator TLNT1_NI in Antrim employer: Ashton Recruitment
Join a dynamic and rapidly growing organisation in the courier and logistics sector, where your contributions as a Customer Service Administrator will be valued in a supportive and fast-paced environment. With a strong commitment to customer service and employee development, this company offers excellent growth opportunities, a collaborative work culture, and the chance to make a meaningful impact on local businesses across Northern Ireland. Enjoy a competitive salary and the stability of a temporary-to-permanent contract while working Monday to Friday, allowing for a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator TLNT1_NI in Antrim
✨Tip Number 1
Get to know the company! Research their values and mission, especially in the courier and logistics sector. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly. Role-play with a friend or family member to get comfortable handling queries and issues.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your understanding of the logistics industry and how you can contribute to their operations. This will demonstrate your enthusiasm and readiness to jump in.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Administrator TLNT1_NI in Antrim
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your previous experience in administration or customer service, especially if it’s in logistics or courier services. We want to see how you fit into our fast-paced environment!
Show Off Your Communication Skills:Since excellent written and verbal communication is key for this role, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos. We love a well-presented application!
Demonstrate Your IT Proficiency:Mention your skills with Microsoft Excel and Word, as these are essential for the role. If you have experience with other systems or software relevant to logistics, be sure to include that too. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ashton Recruitment
✨Know Your Stuff
Make sure you understand the logistics and courier industry, especially how it operates in Northern Ireland. Brush up on key terms and processes related to parcel delivery and customer service, so you can speak confidently about them during your interview.
✨Showcase Your Communication Skills
Since this role requires excellent written and verbal communication, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think of specific situations where you resolved issues or built rapport, as these will demonstrate your customer-focused approach.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks in a fast-paced environment. Share examples of how you've prioritised work, handled high volumes of requests, or maintained accuracy under pressure. This will show that you're calm and organised, just what they need!
✨Familiarise Yourself with Their Systems
If possible, research the software and systems commonly used in customer service and logistics. Mentioning your proficiency in Microsoft Excel and Word is great, but also express your willingness to learn new systems quickly. This shows adaptability and a proactive attitude, which are key for this role.
