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- Tasks: Be the go-to person for supporters using the Sensory Room on matchdays.
- Company: Join Bristol City FC, a club dedicated to inclusivity and fan engagement.
- Benefits: Earn £12.74 per hour with flexible casual hours and a supportive team environment.
- Why this job: Make a real difference by enhancing matchday experiences for supporters with additional sensory needs.
- Qualifications: Experience with children or adults needing extra support is essential; be friendly and approachable.
- Other info: Enhanced DBS check and safeguarding training required.
After running successful trials with our Robins Foundation staff we are now on the look out for more match day staff to run our sensory room. This vital role will play a crucial part in ensuring that supporters with additional sensory needs can enjoy a positive and inclusive matchday experience at Ashton Gate.
Role Responsibilities
- To be the main point of contact for supporters using the Sensory Room on matchdays.
- To meet and greet supporters using the Bristol City FC Sensory Room on matchdays, showing them where the Sensory Room is and where to enter and exit the stadium.
- To assist those using the Sensory Room with directions, such as to toilets or to the outdoor seating area.
- To ensure the Sensory Room is set up ready for use each game and all equipment is checked and working.
- To report any issues or concerns immediately to the Fan Engagement Lead
- Any other reasonable requests as directed by management.
Club Wide Responsibilities
- To adhere to all Bristol City FC’s Safeguarding Policies and Procedures to foster an environment which protects from harm those defined as children and adults at risk.
- To report any concerns of a Safeguarding nature to the relevant parties and remain fully compliant with any applicable Safeguarding checks and due diligence and recognise your responsibility to the Club’s Safeguarding agenda.
- To report any concerns of discrimination to the relevant parties and promote a welcoming and inclusive club environment for all.
- To adhere to the Club’s Equality, Diversity and Inclusion policies, supporting the Club to create an environment which is inclusive and all-encompassing.
- To carry out/take part in training requests as directed by the Club.
Essential Criteria For The Role
- Experience of working with Children and/or adults with additional support requirements (including but not limited to: Autism, ADHD, Hypersensitivity to light/sound).
- To be a friendly and approachable member of the Fan Experience team who is able to build a great rapport with supporters using the Bristol City FC’s Sensory Room.
Salary: £12.74 per hour
Contract: Casual
The successful candidate will be required to have an enhanced DBS check and required to undertake internal safeguarding training.
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Sensory Room Supporter Liaison Officer (SRSLO) employer: Ashton Gate
Contact Detail:
Ashton Gate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sensory Room Supporter Liaison Officer (SRSLO)
✨Tip Number 1
Familiarise yourself with the sensory needs of supporters. Understanding conditions like Autism and ADHD will help you connect better with users of the Sensory Room, making you a more appealing candidate.
✨Tip Number 2
Engage with the Bristol City FC community online. Follow their social media channels and participate in discussions to show your enthusiasm for the club and its commitment to inclusivity.
✨Tip Number 3
Network with current or former staff members who have worked in similar roles. They can provide insights into the job and may even refer you, which can significantly boost your chances of landing the position.
✨Tip Number 4
Prepare to demonstrate your interpersonal skills during any interviews or informal meet-ups. Being friendly and approachable is key for this role, so practice how you would engage with supporters in a welcoming manner.
We think you need these skills to ace Sensory Room Supporter Liaison Officer (SRSLO)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and essential criteria. Tailor your application to highlight your relevant experience, especially in working with individuals with additional support requirements.
Craft a Personal Statement: Write a personal statement that reflects your passion for inclusivity and your ability to create a welcoming environment. Use specific examples from your past experiences to demonstrate how you meet the essential criteria.
Highlight Relevant Experience: Make sure to detail any previous roles or volunteer work where you supported children or adults with additional needs. Emphasise your interpersonal skills and ability to build rapport with supporters.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A well-presented application shows attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at Ashton Gate
✨Show Your Empathy
As a Sensory Room Supporter Liaison Officer, it's crucial to demonstrate your understanding of the needs of supporters with additional sensory requirements. Share any relevant experiences you have had in similar roles or situations where you provided support to individuals with special needs.
✨Know the Club's Values
Familiarise yourself with Bristol City FC’s values, especially around inclusivity and safeguarding. During the interview, mention how these values resonate with you and how you can contribute to creating a welcoming environment for all supporters.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle sensitive situations. Think of examples from your past experiences where you successfully managed challenges, particularly those involving children or adults with additional support needs.
✨Ask Insightful Questions
At the end of the interview, be ready to ask thoughtful questions about the role and the club. This shows your genuine interest in the position and helps you understand how you can best support the team and the supporters.
