At a Glance
- Tasks: Deliver exceptional customer service and create a fantastic shopping experience for sports fans.
- Company: Join the vibrant team at Ashton Gate Stadium, home to Bristol's top sports clubs.
- Benefits: Competitive pay, flexible hours, and full training provided.
- Other info: Great opportunity for career growth in a dynamic sports environment.
- Why this job: Be part of the action on match days and engage with passionate supporters.
- Qualifications: Friendly, reliable, and eager to learn; previous retail experience is a bonus.
The predicted salary is between 15813 - 15813 € per year.
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball and each of their respective community charities.
Job Purpose
As a Retail Executive you will play an essential role in providing an exceptional shopping experience for our supporters, whether they are purchasing the latest replica kit, matchday merchandise, or collecting online orders. This role goes beyond retail – it’s about contributing to the overall supporter experience.
KEY RESPONSIBILITIES (KPIs)
- Customer Service
- Deliver exceptional customer service by greeting customers warmly, assisting with their enquiries, and ensuring a positive shopping experience.
- Identify opportunities to upsell products by highlighting promotions and making tailored recommendations to meet customers’ needs.
- Willingness to stay informed about the club, including recent results and news, in order to engage confidently with supporters and enhance their experience.
- Process transactions efficiently and accurately through card and digital payments, adhering to all transaction handling procedures.
- Handle exchanges, refunds, and customer queries in line with store policies.
- Contribute to leading and role modeling casual team to deliver required standards and training.
- Merchandising and Store Presentation
- Stay on top of store replenishment, ensuring shelves and displays are well‑stocked and presentable, maintaining optimal product availability throughout the day.
- Maintain high store standards by keeping both the shop floor and stockroom organized, clean, and free of clutter.
- Stockroom Operations & Inventory Management
- Receive, unpack, process and organise incoming stock in a timely manner, ensuring items are accurately checked, recorded, and stored in the correct location.
- Organise and label stock, ensuring efficient use of space and quick identification of products.
- Manage stock movement between the stockroom and retail floor, ensuring smooth distribution for store displays and online orders.
- Monitor stock levels and assist with periodic stock checks, ensuring the inventory system is updated and discrepancies are flagged promptly.
- Rotate stock regularly, especially on matchdays and when new product ranges are launched.
- Maintain a clean, safe, and organised stockroom, adhering to health and safety procedures to avoid accidents or product damage.
- Participate in stock counts and bi‑annual stock takes, ensuring accuracy and completeness.
- Ensure stock is handled safely, using appropriate lifting techniques and equipment (e.g., trolleys, manual handling).
- Report any stock discrepancies, damaged items, or operational issues to the Assistant Store Manager or Instore and Online Retail Manager.
- Online Order Fulfilment
- Accurately pick, pack, and prepare products for online orders placed through the eCommerce platform.
- Ensure all orders are fulfilled in a timely manner, with correct products, sizes, and quantities dispatched to customers.
- Monitor stock levels for online orders and inform the team if stock is running low or issues arise.
- Other
- Take responsibility for opening and closing the store when required, ensuring all security procedures are followed.
KEY RELATIONSHIPS
- Instore and Online Retail Manager
- Assistant Store Manager
- Stockroom Assistant
- Other Retail Assistants both permanent and casual
Essential
- Friendly, confident, and customer‑focused.
- Reliable team player with a flexible and positive attitude (especially around matchdays, evenings, weekends).
- Strong communication and interpersonal skills.
- Friendly, approachable, and passionate about customer service.
- Good communication skills and a team‑player mindset.
Desirable
- Passionate about sport and proud to represent our group of clubs is a plus.
- Previous retail or customer‑facing experience is a plus, but not essential — full training will be provided.
Salary: £15,813 per annum (£26,354 pro rata, FTE)
Hours: 3 days out of 7 to include home match day evenings and weekends
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
Ashton Gate Ltd is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees to share this commitment.
Retail Executive (part time) in Bristol employer: Ashton Gate
Ashton Gate Stadium is an exceptional employer that prioritises a vibrant work culture and the growth of its employees. As a Retail Executive, you will not only engage with passionate sports supporters but also benefit from flexible working hours, comprehensive training, and opportunities to develop your skills in a dynamic environment. Join us in creating memorable experiences for our community while enjoying the unique atmosphere of a leading sports and entertainment venue.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Executive (part time) in Bristol
✨Tip Number 1
Get to know the brand! Familiarise yourself with Ashton Gate Stadium and its teams. When you walk into that interview, being able to chat about recent matches or merchandise will show your passion and help you connect with the hiring team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle a tricky customer or upsell a product. Role-playing these situations with a friend can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Dress the part! When you go for your interview, wear something smart but comfortable. You want to look professional while also showing that you understand the retail environment. Plus, it’ll help you feel more confident!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you can keep an eye on any updates or new roles that pop up. Let’s get you in the game!
We think you need these skills to ace Retail Executive (part time) in Bristol
Some tips for your application 🫡
Show Your Passion for Sports:When you're writing your application, let your love for sports shine through! Mention any teams you support or experiences you've had that connect you to the world of sports. We want to see that you're excited about being part of our community.
Highlight Customer Service Skills:Since this role is all about providing an exceptional shopping experience, make sure to showcase any previous customer service experience you have. Share specific examples of how you've gone above and beyond for customers in the past – we love a good story!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you'd be a great fit for the Retail Executive role.
Apply Through Our Website:Don't forget to submit your application through our website! It's the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Ashton Gate
✨Know Your Stuff
Before the interview, make sure you’re up to speed on the latest news about Ashton Gate Stadium and its teams. Being able to chat confidently about recent matches or player performances will show your passion and help you connect with the interviewers.
✨Customer Service is Key
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond for a customer, as this role is all about enhancing the supporter experience.
✨Dress the Part
Since you’ll be working in a retail environment, it’s important to look presentable. Wear smart-casual attire that reflects the brand's image. This shows you understand the retail setting and are ready to represent the club well.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, what a typical matchday looks like, or how they measure success in the retail role. This shows your interest and helps you gauge if it’s the right fit for you.
