At a Glance
- Tasks: Be the friendly face of Bristol Sport, helping fans with ticketing and enquiries.
- Company: Join a vibrant sports and entertainment hub at Ashton Gate Stadium.
- Benefits: Earn £26,364 per annum with flexible hours and a fun work environment.
- Other info: Temporary role with opportunities to learn and grow in a dynamic team.
- Why this job: Make a difference in the community while enjoying the excitement of live sports.
- Qualifications: Great communication skills and a passion for customer service.
Ashton Gate Stadium is a unique sports and entertainment business with the core aim of providing integral support services to ensure the sustainability of Stephen Lansdown’s sporting group of companies which includes Bristol Sport, Bristol City, Bristol Bears, Bristol Flyers Basketball, and each of their respective community charities.
Pay: £26,364.00 per annum
Working Hours: 37.5 hours per week, 5 days out of 7.
Contract Type: Temporary
Job Purpose
The Customer Service Executive plays a pivotal role within Bristol Sport’s Supporter Services team, acting as a primary point of contact for supporters and visitors across all channels. The role is responsible for managing and resolving enquiries efficiently and professionally, providing ticketing sales and support via phone and email, and delivering a first-class customer experience at every touchpoint. On event and matchdays, the Customer Service Executive represents the front face of Bristol Sport Group, working from the Ticket Office at the venue to welcome supporters, handle transactions, and resolve issues in a fast-paced environment. The purpose of the role will also assist with supporter service requests from the clubs. The role will work closely with Groups and Ticket Operations functions of the Supporter Services team to enhance output for clubs and the supporters.
Key Responsibilities
- Process match ticket requests of sales and queries for Bristol City, Bristol Bears and Bristol Flyers supporters via phone, CRM and in person.
- Promote and process Season Ticket and Membership sales via the ticketing system.
- Respond to supporter enquiries by email accurately and within agreed timescales.
- Take part in wider Supporter Services tasks, involving process of internal tickets for the clubs within the Bristol Sport Group.
- Printing and distribution of tickets and Season Tickets.
- Take part in process of selling Ashton Gate Events and take on different roles for these events including matchday experience roles.
- Provide face-to-face ticketing and customer service support on matchdays from the Ticket Office.
- Make outbound calls to supporters where appropriate, including sales and service follow-ups.
- Develop knowledge of the ticketing system to help with the set up and inventory management of home and away matches.
- Develop knowledge of the Nimbus and Fortress system to help resolve Supporter queries and improve query resolution times.
- Develop strong working knowledge of Bristol Sport departments and build effective relationships that support the Supporter Services function of the organisation.
- Support other members of the Supporter Service teams with tasks on the ticketing system.
- Develop knowledge of the organisation and systems to support the targets of the business.
Equal Opportunities
We are committed to the principle of equal opportunity and its policies for recruitment, selection, training, development and promotion are designed to ensure that no employee receives less favourable treatment on the grounds of race, colour, nationality, religion or belief, sex, sexual orientation, marital status, age, ethnic and national origin, disability or gender reassignment.
Safeguarding
We are committed to safeguarding the welfare of children and young people and expect all employees and workers to endorse this commitment.
Customer Service Operative (Temporary) in Bristol employer: Ashton Gate
Ashton Gate Stadium offers a vibrant and dynamic work environment where employees are at the heart of delivering exceptional customer experiences in the world of sports and entertainment. With a strong commitment to employee growth, you will have opportunities to develop your skills while working alongside passionate colleagues who share a love for the game. The temporary role of Customer Service Operative not only provides competitive pay but also allows you to be part of a community-focused organisation that values inclusivity and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Operative (Temporary) in Bristol
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Ashton Gate.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Ashton Gate. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Operative (Temporary) in Bristol
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Ashton Gate.
How to prepare for a job interview at Ashton Gate
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Ashton Gate's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Ashton Gate offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
